Unable to create an account

Hi there, hoping someone here could shed some light for me. I have just been refused a Monzo account and I can’t think why. I’ve been reading posts about this happening to others but none of the reasons seem to apply to me. I’ve lived in the UK for over 7 years, I work full-time, never had any depts or fraud issues.
Does anyone know what reasons there could be?
I’ve emailed help@monzo.com but I just thought I’d post here to get some advice

Thanks

Echoing what @ndrw said, your best bet is emailing Monzo as you have done but more often than not they won’t tell you why you were refused.

Your second-best bet would be trying Starling, which is similar to Monzo in its own right.

Hope you get it sorted nevertheless! :relaxed:

Hello,

Just wondering if the OP had any luck with this? The same thing has happened to me. I’ve lived in the UK my entire life, have a good credit rating with debt or any other issues and I got a DSAR from CIFAS and they have nothing on me. I can only guess that I made a mistake on my application but when I rang they said there was no way to re-appply.

If Monzo have said you can’t re-apply, that makes it sound like it wasn’t just a mistake or a typo. But that seems to be the end of it.

Maybe try Starling?

I actually want to switch from Starling to Monzo haha. I wanted the premium account, and I can’t find all the features you’d get with that from another bank as far as I can see. They might have a legitimate reason which can’t be changed and that’s fair enough but not knowing what it is or being able to see a problem is a bit frustrating. I’ve opened about 5 current accounts with 3 different UK banks over the past 7-8 years with no problems so it seems unlikely that there’s a major issue Monzo would have that they didn’t.

Hi, still waiting for a response from Monzo but not holding my breath!

And @Irosie

I am nosey :pig_nose:, did you get it solved guys? :sweat_smile:

Any conclusions, outcomes?

You forgot the emojis on this line.

How about

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:stuck_out_tongue:

Have you tried emailing review@monzo.com asking them to review your application

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