I am writing this more to inform everyone about a issue I have come across and thought people need to know as it highly effects day to day banking and is the reason I can no longer have monzo as my main bank and will now have to go back to legacy
Yesterday I attempted to withdraw a considerable amount for a legacy bank atm. The money was instantly debited from my account but I was presented with the message “sorry your transaction cannot be completed”.
Upon contacting monzo u have been told I have to wait 45 days for my money back! Yes over a month for my own money through no fault of my own.
I decided to do some research on atm disputes
Barclays - instant
Natwest - maximum of 15 calander days
Halifax - maximumn of 48 hours
Santander - most cases instant, can take up to 14 days if investigation is needed
How can I ever trust my monzo account if I need to withdraw cash when I am made to wait 45 days to resolve any issues that may occur.