Some of you may have encountered a bug when withdrawing cash using a prepaid card which allows you to make free withdrawals from ATM’s bearing this message
“This machine will charge you £x for withdrawals.”
This is a bug which has been fixed in our current account, and we’ve received feedback from the community that we haven’t been as upfront in announcing this as we should have been.
Apologies for the confusion and misunderstanding - our intention was never to hide this from you!
I just wanted to clarify that free withdrawals at these ATM’s was never a feature, rather a bug which we never fixed. We haven’t advertised this as a ‘perk’ of the prepaid card for this exact reason, but in hindsight it would have been really helpful for us to clarify our position on this earlier.
As it stands, on the current account, any fees incurred by the ATM will be passed on to you. For prepaid cards, the bug remains and affects withdrawals at certain ATM’s.
I hope this helps address some of the question marks hanging around this issue more formally. Sorry it took so long - we’ll handle this better next time!