I’ve noticed when using my Monzo card to withdraw cash from a UK ATM, the screen shows
Your card issuer may charge a fee. Do you want to continue?
Obviously I’m aware that Monzo doesn’t charge to withdraw cash so I press ‘Yes’ and continue with the transaction. I’d always assumed the screen is triggered as Monzo is currently a pre-paid card, and would disappear when it converts to a standard debit card.
However, Starling’s debit card also triggers the same screen and I’m now wondering what it is that causes it to display (is it to do with being a member of Link?), and will Monzo be able to eliminate it once full current accounts are launched?
None of my other cards from UK banks (and one building society) trigger it and it is a little annoying when it interrupts the transaction. Anyone here or from Monzo know about how the ATMs work and if it can be banished?
To my knowledge, this is the correct assumption! We expect that once we start to issue debit cards this message will disappear. I’m not sure if there is a different cause for this in Starling’s case and this is just a coincidence…
It’s not the most important thing, but I also don’t think it’s trivial. This is a disconcerting message to get at the ATM unless you’re intimately familiar with why it’s displayed, and why you don’t have to worry. It’s acceptable now because Monzo is in beta.
But with the current accounts, if Monzo wants to be perceived as a ‘real’ bank, and sign up millions of customers, I don’t think the fee messages at ATMs are viable. Too many people will think they might be charged a fee, and it will just seem like Monzo is a sub-standard bank. With all the attention to detail the team pays to the user experience, I’d be surprised if it doesn’t extend to using the card out in the world!
I have it with other bank cards too, such as my Handelsbanken MasterCard Debit card, but it does depend what ATM network I am using.
The fact it says MAY not WILL, I really don’t worry. It is just telling you if it is a card from another bank they MAY charge you. But as a cardholder you should be aware of your own bank’s charging policy.
Not meaning any disrespect, but I don’t think you are the typical UK bank customer. Most have no experience using a bank/building society other than one of the main UK ones. With them, the only time you get a message like that is when you are very likely to be charged (e.g. using a credit card to withdraw cash, using your debit card overseas). I agree, that the message doesn’t say you will definitely be charged, but I don’t think it will inspire confidence for a significant section of potential customers.
I also think it will unnecessarily increase the support load with questions about the message. Remember, the current accounts will see Monzo expand from early adopters to the general population. Even many of the current ‘early adopters’ are not that familiar with the various quirks, and their reasons, that we discuss on these forums.
Card of type MasterCard is considered for all cards starting with numbers
510000 to 559999 and
222100 to 272099
Then there are some subsets of those that get regularly updated to define which ones are MasterCard debit cards (the official document that we use at work from barclays further separates the rules into UK debit cards and Non UK debit). I think if those rules are out of date your card might be considered as a credit card by the ATM and therefore trigger this warning message.
That was not what I was complaining about but the comment "Annoyingly, it appears the world doesn’t run on your opinions in isolation. Apparently other people get a say too!"
I have now Flagged it so Monzo will look at it