I have current account but atms near me still think the atm is a prepaid card displaying amount to spend rather than available balance with the exception for Santander and note machine
Can you clarify what you mean by āAmount to spendā?
I donāt think thereās a difference in meaning, itās probably just how that ATM displays it for Mastercard.
1 Like
When I asked for a balance it just displayed amount to spend then the balance my account lloyds account says account balance and avialble balance
This is probably a difference between Mastercard and LINK.
2 Likes
account balance and available balance can also differ as available balance is cleared account balance (not ledger balance) plus any overdraft facility
1 Like
Absolutely, I just meant the difference in what is displayed is likely Mastercard vs LINK, not something related to the ATM āthinking it is prepaidā.
1 Like
Thank you for your replies also and can you get cashback on my debit card tried it in asda said it not supported
Monzo does not technically have a traditional concept of differing account balance and available balance.
We only send ATMs the available balance you see in the app over the Mastercard network. This is likely why the ATM is displaying a different screen than it would for a traditional bank.
Could you clarify what you mean by the ATM thinking itās a prepaid card though? Is it just displaying a āyour issuer may charge youā message and a single account balance or does it actually say prepaid card anywhere? The former is fine but if itās the latter, we would love to investigate! 
3 Likes
Interesting, so can Mastercard support the two different balances then? I canāt recall ever seeing anything other than available balance when using my US-issued Debit Mastercard hereā¦ but I also havenāt looked too closely!
The Monzo card allows purchase with cashback transactions, but remember the shop also has to support this. Asda probably doesnāt support it, at least not on Debit Mastercard.
Hi yes I get just a single balance however nationwide atm wonāt entertain my card just spits it out before my pin
Does the ATM appear on the Mastercard ATM Locator?
Remember, not all ATMs support all networks.
I have previously used a yorkshire bank with debit mastcard and in asda for cash back
Interesting, I think it should work then. Iām quite tempted to trek down to an Asda to try it, thereās none anywhere near me unfortunately.
Yes just says card not recognised
But the ATM appears on the Mastercard locator site? That message would indicate the ATM doesnāt support Mastercard.
Iāve just wanted to get some money out from my monzo account at Lloyds, Halifax, Nationwide and Barclays atms (all in Surbiton), and each time it said something like the card isnāt recognised or card misread. I managed to get the money through cash back at waitrose thoughā¦
Wow, thatās surprising. I know most of those do take Mastercard, or at least did. I wonder if thereās something bigger going on or some technical issue.
It reminds me of a few years ago when Seven Bank (part of the Japanese convenience store chain 7-Eleven, well, technically, part of their parent company - Seven & i Holdings) quit taking Mastercard due to a dispute with them. It was a huge loss as they were one of the only ATM providers in Japan who took Mastercard. Even today, acceptance is a very mixed bag in Japan.
1 Like
If anyone is interested in what the OP was talking about with regard to the different amounts displaying I have a picture here: 
1 Like
Yes I that what I mean you get that display at the Note Machine atm but different screens still at the same each various atm