Cannot Check Balance at ATM (renamed topic)

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1

I’ve recently noticed that I cannot check my balance at ATM’s.

Sometimes I travel with just my work phone which doesn’t have the Monzo app installed.

When I noticed it wasn’t working I tried Lloyd’s, HSBC, couple of Link machines and NatWest

Is this something that Monzo have disabled?

2

You can use web.monzo.co.uk on any device to check your balance.

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3

I can and appreciate the response but I was asking if anyone knows why ATM balance checks don’t seem to be working

4

Could it be because it costs Monzo money every time this happens, so it’s been disabled?

Or maybe it just doesn’t work on some ATMs.

5

I saw the option at an ATM last week but didn’t try it. I assume that since the option was there it would work

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6

I’ve just realised that’s something I’ve never had to do with Monzo. Had never thought about it before!

Will try it next time I’m at an ATM

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7

I’ve never noticed this.

When you go to an ATM can you see the option to see the balance (and it just doesn’t work) or that the option just isn’t there?

8

Me neither.

I’m wondering if it has ever worked with Monzo. Could it be a Link network thing or am I talking out my arse?

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9

Some give me the option and then give an error, and some don’t show the option. I assumed it was operator specific. I’ll grab a photo next time I try

10

You sound like Matt Hancock!

11

I have never flagged anything other than spam before, but the line has now been crossed.

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12

Now that I think about it, I don’t think I’ve ever checked my balance at an ATM with Monzo.

13

All I can input in this is that G4S branded ATM’s do not accept Monzo cards for anything

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14

It’s off-topic but I’d guess they don’t support MasterCard.

15

Just checked my balance at a Halifax ATM. Worked fine, even got a notification in-app saying where the balance check took place

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16

Did you withdraw cash at any of those machines? Maybe your card is broke.

17

Checked mine at lunch in a Santander one and it worked too :+1:

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18

Sounds like my card might be faulty

Thanks for checking though, I’ll check again and report back :blush:

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