ATM location is wrong

Feedback & Ideas
1

Hi all. I’m new to Monzo so getting used to the app and it’s great features.

I withdrew some money from an ATM today and the location shown in the transaction is completely wrong.

Not a big deal but just wondered if this was a know issue or where I should flag it?

2

This has been happening for a while it’s actually from the company that supply the ATM’s so if you see an address it’s not necessarily wrong but if you feel to get it changed an in app chat might help it won’t update the map though just the location.

3

I’ve had the full location data including the map updated on several occasions with no issues :man_shrugging:t2:

4

Thanks - is it a bug or by design?

5

Is that for ATM’s or merchants as my maps for ATM’s haven’t been updated before just a location change.

6

ATMs specifically, via COps.

7

Hmmm that’s interesting a COps only did a location update for me but never the maps so now I know for next time that I can do this.

8

This happened to me at the weekend on a joint card where the ATM was showing Wales based and both myself and my wife were in England. Could not get hold of my wife so I froze my card in the app in a panic but it was a false alarm as it was bad ATM data.

SUGGESTION : Add some text visible in the app stating the ATM location data is not always 100% accurate. #Transparency