Has anyone else had an issue with their card being suspended?
I use ApplePay and am being told that my card has been suspended when I try and use it.
I spent half an hour standing in the rain outside a shop trying to call Monzo as they have removed the chat option in their App, only to be cut off after five minutes every time I called.
In the end had to walk home without my shopping.
Am furious!
Search âcontact usâ in the help section and youâll get the chat option
Have you tried deleting and readding it to your wallet? Does your physical card still work?
I have an eta on chat of 11 hours for a response!!
This is why itâs good to have a spare card preferably visa
When you do speak with Monzo support make sure you inform them of the difficulty you had accessing chat and phone support and the problem this caused.
Out of curiosity, what exactly happened with the phone calls - did it just stop ringing and cut off or did it end with an automated message directing you to chat? If the latter, was there no specific guidance how to access chat?
or just carry a / the card âŠ
Yep. 
And that 
.
Keep it simple (and sensible).
I would agree with this but weâre in 2020. Shouldnât have to rely on still keeping the physical cards nearby. The whole point of Apple Pay is that you donât need to have the physical card with you to make a purchase.
Granted have more than one card on Apple Pay though.
Nope, it doesnât sound good.
Hopefully youâve not broken any T&Cs or anything and it can be resolved relatively quick 
Yes I agree , everything should work , its 2020 after all , and things âjust workâ , but it does seem strange âŠto me at least in my 60sâŠthat people donât have plan Bs in place for the occasional what if ⊠I tend to try and take some really simple precautions of things not working , certainly where money and paying for things is concerned, I would have a problem with my phone not working , Id had a really long conversation/ webcam âŠsomething ⊠and run out of battery charge , lost my phone , if I relied on apple pay solely , yes it should work all the time , but hasnât this time , I carry some cash , I carry a few other cards , I tend not to leave the house without at least two ways of paying for âstuffâ today it seems some are outraged that their preferred method doesnât work 100% of the time, yes it should , but Im stuffed without itâŠgrrrrrr âŠ
This happened to me when I spammed the freeze/unfreeze button like a simpleton. Try freezing, waiting a few seconds, then unfreezing your card in app - that sorted the problem for me.
100% THIS!
A few weeks back the contactless payments in the Tesco superstore by me stopped working. It basically shut down the entire store because half the population of the city is (apparently) solely reliant on Apple/Google Pay.
I use Apple Pay at least three times virtually every day and I can only remember two occasions it hasnât worked but I still wouldnât ever go shopping without an alternative.
I think the attitude of âeverything should just work all the timeâ has been exacerbated by just how reliable everything actually is these days. Being reminded every now and then not to be solely reliant on one piece of tech to pay for your shopping is a good thing I think. Although not for the OP - hindsight is wonderful etc. and I would also be fuming in this situation.
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