my cell phone booked and I have new one, but I can’t access my account, I have tried several times to download the app , I did everything like the first time but it didn’t work, and now I received a message from you said that you cannot offer me an account. What should I do?

(#savetheseabass) #2

Email and they’ll sort it out :+1:


I did it last week, so far no answer

(#savetheseabass) #4

@simonb can you do anything about this one?


Looks like you used another email address and it tried to open you a new account.

Maybe search for your mailbox for Monzo emails and try to find the address which you used to signup for your previous account?


No I don’t try to open another account. When I downloaded the app the asked me to everything again,but it didn’t work

(Richard Cook) #7

Hi there, we’ll drop you another message to follow this up. Thanks!


I’m still waiting…
I need to manage my account. Please could you do it as fast as possible? Thanks


Call the number behind the card if it’s really urgent, they might be able to help.