Hello, is it possible to choose another method to upload the picture of the Passport and selfie video?
I am on a Meizu M2 Note on Fyme 22.214.171.124G (Flyme runs on Android) and after the wait time is over, and asked me to provide personal information and now I am on the identity verification step.
- Start Monzo
- On the Identity verification screen I press Next 3 times.
- On the Photo ID option I press take picture, I select “I have my passport with me”, I answer NO to “Is your passport from the United Kingdom”, select Spain, and brings me back to the Identity verification screen.
If I select that I don’t have passport and use the National ID, it crashes. Sometimes it crashes, sometimes it brings me back to the Identity verification screen.
Is there any other way I can provide this identity information in order to continue with the registration?
Thanks for reading