App stuck

My app is stuck on the registration page - trying to upgrade my account and need to update my details to do so. I’m trying to click ‘Get started’ but it’s not working. This has been happening since yesterday. Very frustrating as I really want to order my new card.

I have an iPhone X and the app version is 3.84.0

Please see screenshot attached. Any ideas of how I can fix this? I’ve tried deleting the app and reinstalling, turning phone on and off again, tried resetting session but nothing is working.

I’ve emailed and no reply either.

I don’t remember that page, but have you tried clicking into each section? Can you scroll any further?

That’s the onboarding page for when signing upto an account I did it recently when I came back to monzo

That’s what I thought, but OP mentions upgrading?

I had an account but a while ago so I need to supply all relevant info again as though I’m signing up to a new account. This is the onboarding page - I can’t scroll up or down or click into any of the sections.

Did you close the old account?

I just pressed the getting started button and it took me through the steps

I didn’t close the old account.

The page is completely frozen. Doesn’t give me an option to do anything.

Ok so when you say you are trying to upgrade your account was it one of the old prepaid card accounts or was it the current account?

If it’s the first you will probably have to wait for Monzo to get back to your email, it might take a few days

If it’s the latter then just try and log in

Who told you this?

Normally you can get an old account reinstated by contacting Monzo directly.

Edit: Also, what @rat_au_van said.

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If you didn’t close your account, it should still be active and you can just login. No need to apply.

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