Hey all,
There are a few reasons why someone might not have the updated app navigation yet. Some are already mentioned, but I’ll run through them all for posterity:
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If you have a Business or US account The apps aren’t yet ready to support these account types in the new structure. The work to get them ready is in progress, and we hope to have everyone moved over in the next month or so.
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If you use a screen reader We did some accessibility testing and decided the new app structure isn’t accessible enough yet for people who use screen readers. Where possible, we’ve prevented those with screen readers from getting the new navigation. We’re adding some improvements to the apps this week, and will repeat our testing before rolling out to this group of users.
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If you opted-in via Labs, then opted out again during a very specific time window Just one of those things that happens when you do these big migrations. There’s a small chunk of people who our scripts missed out on, we’ll enable the changes for them next week.
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You’ve not signed in to Monzo for a while, and are using an old version of the app Another one of those loose ends, we’ll tidy this up next week
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You’re in a small, random test group Whilst we did run tests with the new navigation before rolling out, we need to make sure there aren’t longer term negative consequences. To help with this, there is a small group of people who will get the new navigation a couple of months later. We want to keep this time window as short as possible (as it’s frustrating for customers, and there’s a big maintenance cost to supporting two app layouts), but it’s very important that if we see any big issues, we can rule out the navigation as a cause.
If you are unsure what’s going on with your account, please contact our support team in-app, and they’ll be able to answer your specific questions.
I hope this helps clear things up.
