Constructive feedback is great.
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I prefer the old app with the pot list rather than the mish-mash of randomly placed feeds and boxes we have now. Thatās constructive. Iām not saying itās gonna change the Monzo teamās design roadmap but itās feedback and itās valid.
What is NOT constructive is having people say ātough, itās stayingā every time someone voices an opinion.
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Have you changed your pots to a list rather than images?
(Three little dots top right of the pots panel)
Thatās not as clean as before. The (old) main list with each account and all the pots underneath, separated by Personal and Joint, worked so much better for me.
Iāve got Joint and Personal accounts and also donāt like that the activity feed mixes the two. Iāll never understand the reasoning behind that.
I know I can see each accountās transactions separately, I just think its too much on the home screen for no good reason.
But then, tough because Iām sure itās here to stay.
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Itās not just pixels, itās the money of real people youāre ruining.
Iāve never hated something so much as the update youāve pushed. Not only does it cause me to have to click around more, which is useless, it also broke very necessary things. The amounts and dates arenāt in sync, one card will say I have Ā£x to spend for y days, while another says I have Ā£z to spend for b days - all for the same account.
My scheduled payments arenāt being subtracted from my overall availability. Everything is on its own island without simply being able to scroll in my overall account and manage pots that are naturally associated with my overall account.
This awful changed nearly caused me to mismanage my finances - seriously how can that be an improvement?
In the five years Iāve been with Monzo Iāve not considered another bank, today Iāll spend my bank holiday looking for an institution that doesnāt make managing my money so difficult simply bc they thought they could make screens pretty and get more clicks and time spent in the app.
Surely a KPI should be time spent in app being minimized, this change has done the reverse. Itās so poor I created this community account to try to have the voice of someone thatās not your loyal āIām sure the designers did research firstā base and instead is someone whoās financial life you nearly just caused a lot of pain with this awful, terrible change.
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Why would I want to come to my banking app and do corrective math? The change broke not only my time in app but also literally told me I had Ā£1,646.43 more available than I actually did - neither of the figures were accurate.
Being the smartest guy in the room isnāt helpful. Obviously no one is forcing me to stay, Iām sharing non fan boy feedback because itās not helpful to the development of any app for only those who love it to have a voice.
Thank you, Iāve already started moving my banking to them.
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How specifically did the new UI nearly cause a lot of pain to your financial life? Iām intrigued
Also youāve never hated ANYTHING more than the UI in an app, youāre living the good life!
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Tough life for you if you have so many things to hate, sad.
I manage the finances in my household so a change like this has outsized implications when overnight I have to set things up to work for me when they were already working for me. I suppose for someone who wants to spend time managing their Monzo app the change works - great for them.
I used Monzo because it did the work for me. That changed and Iām dissatisfied - who knew expressing dissatisfaction would ruffle the feathers of so many fans.
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That is unfortunate, āwhatās leftā is one of the better things I inherited from banking in the UK. Going in this direction is how itās typically done in the US and leads to a blindness Ive enjoyed not experiencing over the last five years.
Surely youāre going to spend far longer āgetting to knowā a new bank/app and reconfiguring your budgets with another bank than you would with Monzo?
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This is true. But the last several posts does highlight what a poor job Monzo does in transitioning people from Summary to Trends. They need to explain it better.
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Calling my feedback hyperbole and saying no one is forcing me to stay was snarky and unhelpful.
I said exactly what wasnāt working - the math, the additional time it takes to setup something without being told you need to make changes yourself or things will be wrong in the app.
You opted to see past that to try to get me inline with changes that arenāt working for me and from the many many comments on this thread, others as well.
Yes, there are people on this thread trying to provide substantive help - you are not counted among them. I learned on this thread that I have to make the adjustments for the figures to be accurate.
Who didnāt tell me this? Monzo in the app. Monzo customer service when I reached out to them for guidance.
I learned it from other customers.
Yes, thatās flawed and worth Monzo addressing since they rolled out such a big change without proper handholding for people who donāt exist in this community.
Calling my feedback hyperbole and saying no one is forcing me to stay was snarky and unhelpful.
I said exactly what wasnāt working - the math, the additional time it takes to setup something without being told you need to make changes yourself or things will be wrong in the app.
You opted to see past that to try to get me inline with changes that arenāt working for me and from the many many comments on this thread, others as well.
Yes, there are people on this thread trying to provide substantive help - you are not counted among them. I learned on this thread that I have to make the adjustments for the figures to be accurate.
Who didnāt tell me this? Monzo in the app. Monzo customer service when I reached out to them for guidance.
I learned it from other customers.
Yes, thatās flawed and worth Monzo addressing since they rolled out such a big change without proper handholding for people who donāt exist in this community.
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My fanboy senses tingled!
Assemble!
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If you mean the Balance tab in Trends then I very much disagree that itās better than Summary. For one the Balance tab seems to be the poor cousin of the Trends tabs.
Thereās no dotted ideal trend line on the graph and then the breakdown of information is behind āMoreā buttons.
Disappointingly itās spotlight also doesnāt come with the Red/Amber/Green Left to spend vs Time line.
If you mean the Target tab then I disagree that āWhatās left exists in trendsā, at least not in the same vein as what was possible with Summary.
For one you can no longer set category budgets per account e.g. an eating out budget of Ā£100 in my personal account and Ā£200 in my joint account. It has to be all combined or for only one account.
And the biggest problem is that you must set an overall budget, whereas Summary could just work off your account balance. I get thatās probably what the Balance tab is for, but like Iāve already mentioned that tab is currently not an improvement over Summary.
I get those are all issues with Trends rather than the new look of the app (thread topic) but the more the new look utilizes Trends before Trends can do everything Summary can then I can totally understand why people donāt like it what the app looks to be evolving into, something less useful.
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I actually think the co-existence of Summary and Trends is all the more reason to explain it to customers as soon as they forced onto the new Home screen. Thereās no obvious reason for someone who has been using Summary to be aware the Left to Spend Spotlight on the new home screen is connected to Trends rather than Summary.
Itās also not immediately obvious how to configure Trends to replicate Summary.
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This really sums it up.
You donāt use the app but have a problem with a person who does use the app pointing out issues in the app.
Makes sense.
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Is there a way to see the total value of my pots including the ones that are hidden?