App Evolution (new look Monzo app): Feedback Megathread 📣

[PaulUK]

I have current accounts at 16 banks.

All require at least two taps to view the full transaction feed.

Monzo UI make look different to what we’re used to, however, it’s use is now the same as many alternative providers in my experience

[mikez]

@Carlo1460

How can you provide a comparison if you opened an account already likely on the new UI, or even grow to love the old before being moved to the new?

They mean a community account, not a Monzo account

[Carlo1460]

Ah, not sure that was clear!

[Lewis730 (Lewis)]

@caribo

I’m curious, do you know which banks your friends prefer to Monzo? as in my experience of other bank apps (Halifax,Natwest,Barclays,First Direct,RBS,HSBC,Nationwide,Starling),

I asked this same question of AmieL originally but didn’t get a response, my Barclays app is hideous, so was Natwest when I used to use it. I don’t understand which bank is offering a substantially more incredible UI experience. And if there is one, it’d be great to see some screenshots.

Also for what it’s worth my partner got bumped onto the new UI and she likes it, she’s not passionate either way and I don’t think she’s even really taken much notice apart from to say it looks nicer.

[mikez]

@Carlo1460

not sure that was clear!

Clear enough - they’d already said that the five of them had Monzo accounts.

[Carlo1460]

@AmieL

I’ve discussed the changes with 4 friends who also have Monzo accounts and use it in broadly the same way as I do

And

@AmieL

I’m the only one who has created an account to provide feedback here

To me, reads as they only just opened their monzo account to review it.

So no, not clearly enough, maybe to you, but not everyone the way it was worded.

[aCCount]

@Revels

Monzo are not taking the opinions of the few. They’ll be doing much much wider surveys, just because you haven’t been a part of that, doesn’t mean it isn’t happening.

Your position in this thread seems to be that Monzo have done it, so it must be right, so that’s the end of the discussion…

Have you forgotten about your swag? Monzo don’t always get things right.

By all means, stick up for the design changes, articulate why it makes sense or why you like it, but this, “oh but Monzo do market research so this is definitely a good design” is tiresome.

[Revels]

@aCCount

“oh but Monzo do market research so this is definitely a good design”

Which isn’t what I’ve ever said.

But people joining, ranting about how they hate it, and think Monzo only listen to the forum, isn’t what’s happening, that’s what I’ve said. If the majority hated it, they wouldn’t be doing it.

No design will ever get everyone to agree.

[dinosm]

@Revels

If the majority hated it, they wouldn’t be doing it.

Not necessarily.
I have seen decision-makers push through UI/UX changes just because they liked them, regardless of what everyone else told them.

One case was Signal, where they inverted chat bubble colours regardless of the huge backlash in their forum. Signal doesn’t collect usage data in any other way, the forum is pretty much the only feedback tool they have (other than the support email), and despite everyone telling them it was wrong and picking the lead dev’s arguments fully apart (to be fair I think he was just trying to justify the decision-maker’s decisions), they pushed through anyway.

I have also worked with a person who did the same on the company website, he had multiple employees advise on best practice but sometimes he would go against it (and create really awkward user flows) just because he thought it was best.

There are many stubborn decision-makers out there.

[joleslie]

Apologies for not reading all 1600+ posts before asking my question, but does anyone know how to make it so I don’t see my joint account activity on the feed?

This new layout is making tracking my personal finances difficult now all the joint account activity is showing up too, so I’d like to hide it

[davidwalton (Award Winning Hot Coral Analyst)]

Hi @joleslie & welcome

Unfortunately, at this time, you can’t select specific accounts to show or be hidden in the Activity section or the full Activity list (if you tap on ‘See all’)

The workaround is to tap on the individual Personal & Joint account cards to see the transaction feeds for just the specific account you want to see and work things out from there.

[caribo]

I really think Monzo should re-look at the card shuffle at the top of the home page. IMO there are 2 things that need to be considered.

1. A number of customers have come on here not realising that clicking the card would load the individual card / transaction view. My partner had no idea until I showed her.

2. The card shuffle. Tapping underlying cards to reveal them and then having to click again to see transactions is less useful than tapping once and going direct to the combined card / transaction view.

It’s probably someone’s pride and joy, but to me it could do with a little more tweaking…

[Ordog]

@caribo

It’s probably someone’s pride and joy, but to me it could do with a little more tweaking

Any professional should never get too attached to their work in this way.

Constructive criticism should always be welcomed, evaluated and if that makes what you’ve produced better then it’s an added bonus for all the time and effort you’ve already invested into it.

[Lewis730 (Lewis)]

I do think it’d be great to be able to customise the feed on a range of seeing all transactions to picking specific accounts, the same as how you can do for certain spotlights. I want all transactions, even third party, but can see how this doesn’t suit everybody.

[joleslie]

Thanks for getting back to me. Shame it’s not an option, but it’s good to know there’s a workaround (even though it wasn’t obvious to me and it’ll take an extra tap… better than having to see everything mashed together!)

[Adamsykes09 (Adam Sykes)]

Hi, I’ve come to add my two pennies worth. The layout I can loosely live with as I’ll get used to it, but who did the Testing on it because they need sacking?! It’s so buggy and generally doesn’t work well for the end user. Given that’s one of the biggest selling points Monzo has, it’s extremely disappointing.

[caribo]

If you can leave a list of the bugs on here that you would like monzo to address I’m sure they will be grateful…

[anon90289270]

I hate it but I haven’t seen any bugs. What doesn’t work correctly?

[Benayoun (Ben)]

My partner has recently signed up to a personal account so we could utilise a joint account. But, there’s no option in labs to use the new layout. The new layout is better than the old one, even if it does still need some work.

So why aren’t new customers getting access to the new layout?

[BurnyCubbers77 (Burny 🌈)]

I thought new customers were getting the new layout by default now?
Has the rollout been paused?