App Evolution (new look Monzo app): Feedback Megathread 📣

[davidwalton (Award Winning Hot Coral Analyst)]

@robsug

Just checked again. I can definitely do pot to pot from the payments screen, move money option.

I can too. Android, latest Monzo app.

Accessed by the ‘Move money’ option in the Payments tab. Both Joint & Personal accounts too.

@PaulUK

Don’t have a Move Money option on my Payments screen

A/B testing, or iOS/Android parity issue?

[BurnyCubbers77 (Burny 🌈)]

@davidwalton

iOS/Android parity issue?

I’m on Android and don’t see it either, so more likely an AB Test. Only Monzo can confirm…

[BurnyCubbers77 (Burny 🌈)]

@michaelw90

Not available to those without a JA

Might be true, but shouldn’t be the case imo.

[davidwalton (Award Winning Hot Coral Analyst)]

‘Move money’ is available on both the Joint account & the Personal account for us/me - but if A/B testing is going on, it could well be the user having a Joint account that triggers the ‘Move money’ option in the first place.

[BurnyCubbers77 (Burny 🌈)]

@michaelw90

IMO it’s right. Because you’re moving money between accounts. Shouldn’t be there for non-JA users.

The scenario in my head, i want to “move money” from my savings into my bill pot as a bill is unexpectedly higher than normal. I’m in the “payments” tab as I wanted to check when it’s expected.

Currently, I need to come out of the payments tab, find the pot, then click it, then click “move money”, then select the 2 pots.
That’s a lot of unnecessary steps that could be saved by having a “move money” option in the “Payments” tab which would remove the first 3 steps.

Another matter of preference… haha

[PaulUK]

@tdevx

+1 for seeing the frosted card effect on the new home screen

HyperJar show it like this

[PaulUK]

This is how I do it

[davidwalton (Award Winning Hot Coral Analyst)]

@michaelw90

No. I mean it only shows on any account IF you have a JA - not that it only shows on JA

That’s what I meant to say, but it didn’t come across as well…

[reach4thelasers]

@ndrw

So members of this forum are fan boys whose collective feedback is bad but you alone represent the vast majority of users, gotcha.

Never said anybody’s feedback is bad. But no, I do not think that people who hang out on Monzo forums on a daily basis can be considered “typical” users. More likely power users who use a significant number of features and products from the bank. The type of person who would more likely benefit from the new home-screen.

Look, I can see the benefit of it. If you’ve got a monzo credit card, loan, business account… and whatever other products they offer, you can see everything together, at a glance and choose which product you want to drill into. But if you saw the home screen from my perspective you’d see my point. When you’ve got a single account the new home-screen seems completely pointless. It adds literally nothing. It just takes things away to a secondary screen. What was wrong with having the main account front-and-centre, and swiping left and right to see other accounts. This new change is feels like change for change’s sake.

I would be curious to know what percentage of Monzo users have only one bank account and no other products. I would guess its a significant majority and in that case, yes, I think the typical user is more like me than like you.

Discovering that I could tap on the Card on the new homescreen (which I realised after a few days) to get into the old UI makes it a bit easier. Before I found that I was pretty upset about the change. Now its just an inconvenience that I need to do that EVERY time I visit the app.

Unless I’m just opening the app to check my balance there’s nothing on the new homescreen I need so I will always tap through to the secondary UI. (and it does feel like two independent user-interfaces, I think “secondary UI” should become the official name)

I think there’s going to be a huge amount of confusion from users with this change. It really is not clear that you can tap through to the secondary UI. And there’s a lot you can’t do unless you do that. Reporting card stolen/ freezing unfreezing etc and load of other things.

[Revels]

@reach4thelasers

I need so I will always tap through to the secondary UI. (and it does feel like two independent user-interfaces, I think “secondary UI” should become the official name)

What you don’t seem to realise is that a lot of people prefer “that primary UI” as their main screen. This was already there pretty much on the old version.

Monzo have the data for all of this. How people spend their time, which screens they prefer, which screens cause confusion etc etc. You have no data and just keep clutching at straws because you want to open the app and check your transactions every time.

Why do you always need a full list everytime and not just the most recent ones? You’re in the minority, and that’s why change is coming the way it is.

The new design is a vast improvement for many many. Not just people that use a forum.

[davidwalton (Award Winning Hot Coral Analyst)]

Another consideration: if you want to only interract in the transaction feed with just one account, don’t leave that account feed display (the ‘old UI’) in-app when you’re done. Simply go back to the home screen of your phone (and never log out of the app either, if you do, you have to login again. Which will take you to the new home screen to start)

The next time you focus on the Monzo app, it’ll ‘open’ in the transaction feed right where it left off (in the ‘old UI’) when you moved away from it. At least it does this with Android, can’t speak for iOS.

[Carlo1460]

Be interested to see how many CASS out following full roll out and whether that data could be compared year on year somehow to see if it was an influencer.

[nattmoore]

Agreed

[robsug]

This will probably only stick until the app is removed from memory. Then it will fully relaunch.
Depending on Android manufacturer, this can be quite aggressive. Samsung is quite notorious for it.

[TonyHoyle]

@N26throwaway

It probably isn’t a good idea to put clearly tappable buttons inside another tappable element. That’s confusing.

Well… the old UI put a scrollable element inside another scrollable element, so at least monzo are consistent

There appears to be no way back when you’re selected for the ‘new’ ui - it has gone from labs - so I’m seeing if I can keep the app one level down for most uses, and if that proves to be too much annoyance I’ll assess whether to stay at monzo.

[AmieL (Amie)]

The comments about how most users like the change or will just put up with it are interesting.

Firstly, why should people put up with it?

I’ve discussed the changes with 4 friends who also have Monzo accounts and use it in broadly the same way as I do. We all have primary accounts elsewhere and transfer spending money into the account on a monthly basis. I’m the only one who has created an account to provide feedback here and probably spend more time using the app than the others. I’m therefore more likely to engage with it. Of these 4, 2 have already stopped using their account as a direct result of the changes. For a casual user, the changes are beyond annoying. From direct experience, people would rather just opt out altogether from something like this than provide feedback. They’ve simply chosen not to transfer funds to their account as they usually would. They’re not “putting up with” the changes as per previous comments and have voted with their money.

The other 2 Monzo users are still using their accounts but are less than complimentary about the changes. One is running down funds while they consider next steps and the other is giving it a couple of months to see how things go, but isn’t confident that they’ll be staying with Monzo. I’m probably going to end up keeping my savings pot, but day to day I’m probably going to run down funds and go elsewhere.

[Revels]

@AmieL

Firstly, why should people put up with it?

You don’t have to, you can stop using your account.

Otherwise you have to put up with it. Monzo are not going to backtrack. Feedback on here helps with small things but your friends registering or not makes absolutely zero difference, in the same way as everyone else.

Monzo are not taking the opinions of the few. They’ll be doing much much wider surveys, just because you haven’t been a part of that, doesn’t mean it isn’t happening.

The vast majority will get used to the design and carry on. Even the people that have registered here just to say they hate it.

“This Monzo design is a change, I don’t like change. So I’ll use a different bank with a completely different design”

[caribo]

@AmieL

2 have already stopped using their account as a direct result of the changes.

@AmieL

The other 2 Monzo users are still using their accounts but are less than complimentary about the changes. One is running down funds while they consider next steps and the other is giving it a couple of months to see how things go, but isn’t confident that they’ll be staying with Monzo.

Hi @AmieL … I’m curious, do you know which banks your friends prefer to Monzo? as in my experience of other bank apps (Halifax,Natwest,Barclays,First Direct,RBS,HSBC,Nationwide,Starling), they all have home screens that show basic account overview and require further taps to see transactions. Some of them even include additional screens before you get to the overview to advertise products or scam warnings.

Sure, some people may prefer the old “home sceen”, but even if you don’t like the new version so much I honestly can’t think of a better experience than the Monzo app.

[coffeemadman (Jonathon 🏳️‍🌈)]

@caribo

in my experience of other bank apps (Halifax,Natwest,Barclays,First Direct,RBS,HSBC,Nationwide,Starling), they all have home screens that show basic account overview and require further taps to see transactions.

I was thinking this too. Do any banks open up directly to a full transaction list? It seems far more common to have a list of accounts to tap into.

If you only have one account you still see this.

In fact Monzo allow more details by listing the last few transactions on the first page you see. So you’re getting more with Monzo.

So anyone moving away due to this change, I’d be curious where they are moving to that has this.

[Carlo1460]

Revolut allows 5 Home Screen transactions to be visible and then you tap see all, to, well, see all.

Chase also gives 4 on the Home Screen activity to then tap and see more.

Unsure of any others, Starling is a swipe up from the bottom of the screen but that UI is overly basic for the most part.

@AmieL

I’m the only one who has created an account to provide feedback here and probably spend more time using the app than the others. I’m therefore more likely to engage with it.

How can you provide a comparison if you opened an account already likely on the new UI, or even grow to love the old before being moved to the new?

@AmieL

They’ve simply chosen not to transfer funds to their account as they usually would. They’re not “putting up with” the changes as per previous comments and have voted with their money.

In all fairness, those types of customers are least profitable anyway.