App Evolution (new look Monzo app): Feedback Megathread 📣

Making Monzo
1573

I seem to be getting a lot of these messages since the new look ……

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1575

I’ve just recently been forced onto the new look. This isn’t an ‘i don’t like it’ comment although I really don’t like it, however…

My activity feed is missing transactions that I made today, namely a pot to pot transfer from a Personal pot to a Joint pot.

Both pots are Instant Access Savings pots if that’s relevant.

I’ve tried to add screenshots of both accounts and the activity feed.

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Anyway, shouldn’t the activity feed include ALL activity?

1 Like
1576

They definitely have not solely relied on this forum before decided to roll this new interface out to everyone. In fact, I suspect any input from the forum represents a relatively small proportion of the data they use for decision making.

I know at least one person who received the new interface prior to the full roll out without seeking it out themselves. So they have been experimenting with transitioning “normal users” to it before deciding to roll out to everyone. I don’t know if some/all of those individuals were prompted to offer feedback, but I’d be a bit surprised if that didn’t happen. Presumably Monzo would have also been monitoring impact on various proxies for user experience (e.g. app store reviews, customer support requests).

2 Likes
1578

Doesn’t pot to pot actually have more steps than that where it actually gets moved into the main account first, as shown by my personal AND joint feeds?

So it’s normal for the activity feed to not show this? Seems daft.

PS: wait a minute. These are daily transactions and they show in the Activity Feed for previous days, just not today. Surely that’s not right.

Edit: I’m wrong. I only started doing them pot to pot, rather than main account to pot this morning. Sorry.

1 Like
1579

There’s no such thing as pot to pot is there? It’s pot to account to pot so far as I know

1581

We’ll, technically yes, although you can move pot to pot without manually moving to account. But it seems Activity Feed doesn’t know this and is quite happy to ignore ‘pot to pot’ which is stupid. Because it’s still activity on my account

1582

Sorry what I meant is that pot to pot isn’t actually how the money moves, it goes to your account and then to the pot. You’ve got the move money option that looks like you’re moving pot to pot, bit that’s not actually how it moves

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1583

This is true, but even so in this case I’m moving from my Personal Account to my Joint, and this is definitely activity I’d want to appear in the Activity Feed, even if it is moving into pots.

1584

Ooh totally, the feedback is right.

I think they’re still working on pot transactions in the new activity feed ,:crossed_fingers::crossed_fingers:

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1586

Indeed, that’s the deduplication work they’ve been sorting out. It’s sorted (mostly) for Bill payments from pots now - just standing orders that still show the second line. So :crossed_fingers::crossed_fingers: they get to all this soon. I want a nice clean activity feed of everything

1588

But then if you’re moving money into a Savings Pot, there would arguably be value in having that in the Activity Feed too.

This is a minefield :rofl:

1589

My opinion on Pot to Pot transfers in the activity feed:

For same account transfers:

If you look at the old view, you can see that the transfer does go via the main account and then into the 2nd pot. In the new view, it still technically does this, but the transaction is not shown. Instead, it shows the transaction only in the related pots.
While pots transactions don’t show in the combined activity list yet, I would prefer it not to show in the combined feed. But once pot transactions join the fun in the combined feed, having 1 transaction listed would be better.

When it comes to Personal pot to Joint pot, you are moving money between physical bank accounts, so it should show in the feed in all instances.

1590

Payments tab > Move Money > no Pot to Pot

Open Pot > Add Money > can choose Pot to Pot.

Took me a while to figure it, why isn’t it in the Move Money section of payments tab? Only allows me to select personal account at the top :melting_face:

1 Like
1591

Are you saying you can’t do pot to pot from the payment tab, because I can?

1592

There’s no link on Payments tab on android to achieve that.

That I can see :eyes:

1593

I don’t have a “Move Money” option in the payments tab. :thinking:
The only way I can move money to/from a pot is by clicking on the pot and then I have "“Withdraw” and “Add money”. Both of which give me the exact same screen, but defaults to either personal to pot (for add money) or pot to personal (for withdraw). I can pick and choose which account/pot I want for both “To” and “From” once in this screen though.

New UI, Samsung Galaxy S21, Android 13, App 5.38.0
Is this part of the “slow rollout”, or another AB Test?

1594

There is for me, on Android.

1595

Nope.

I can do personal to pot, but not pot to pot.

Only in the pot screen can I pot to pot.

Pot.

1596

Just checked again. I can definitely do pot to pot from the payments screen, move money option.

1 Like
1597

Don’t have a Move Money option on my Payments screen