App Evolution (new look Monzo app): Feedback Megathread 📣

[jzw95]

@DaleBuckley thanks for all your work and engaging on here as things develop. I was wondering if either of these points I raised above are on your (team’s) radar? I realise they may have got lost in the mix. But the first one in particular is a regular pain point!

@jzw95

• I scroll down looking for a historic transaction and hit the bottom of the list which is only just over a week ago. I have to tap See all to bring up another sheet which puts me back at the top of my transaction list. I have to scroll back down to where I was and then continue on to find my transaction. And when I’m done I have to tap two X buttons to get home.I find the whole interaction a hassle – I loved how smooth getting to an old transaction was previously. Tap into my account, scroll until I get to me date I’m looking for. Is there a reason for this new behaviour? I find it ruins what was a key selling point from the beginning of Monzo – I open the app and can quickly scroll through my transactions. The awkwardness of this new behaviour has made me realise how often I’m using the app to look back at an old transaction!
• I think the Manage account button should be promoted from the … menu to sit on the card itself alongside Move money and Card. This one isn’t as big of an issue for me, but it does make me stop and think any time I need to access account details or do some other management activity. It’s just too important to bury in a submenu.

[DaleBuckley]

@Jenz454

I would also like to be able to remove the activity feed from my home page as if I need it I can just click on the card. I’m more interested in seeing my pots and would like this to be further up the screen, either replace activity or be above it

We don’t have plans for this at the moment but I agree it would be useful for some customers. I’ve added it to our internal feedback tracker.

@jzw95

I scroll down looking for a historic transaction and hit the bottom of the list which is only just over a week ago. I have to tap See all to bring up another sheet which puts me back at the top of my transaction list. I have to scroll back down to where I was and then continue on to find my transaction. And when I’m done I have to tap two X buttons to get home.I find the whole interaction a hassle – I loved how smooth getting to an old transaction was previously. Tap into my account, scroll until I get to me date I’m looking for. Is there a reason for this new behaviour? I find it ruins what was a key selling point from the beginning of Monzo – I open the app and can quickly scroll through my transactions. The awkwardness of this new behaviour has made me realise how often I’m using the app to look back at an old transaction!

This is something we are aware of and I’ve personally been looking at it this past week. There are some basic improvements coming very soon (maintaining the scroll position so you don’t have to scroll back to where you were) with some more enhancements in the pipeline but with no date on them yet.

@jzw95

I think the Manage account button should be promoted from the … menu to sit on the card itself alongside Move money and Card. This one isn’t as big of an issue for me, but it does make me stop and think any time I need to access account details or do some other management activity. It’s just too important to bury in a submenu.

I’ll forward this feedback to our design team, thanks.

[DJPreston]

I’d like to reiterate what others have said in this post about the activity feed - it would be great if we had the option to hide it! I’m sure some like the idea of seeing all transactions, regardless of pot or account, in one location but I’d rather see the individual feeds when viewing the individual pot or account. It feels cluttered and confusing personally

Also, when clicking on the individual accounts, whether personal or joint, there’s a message to say pots have moved but doesn’t appear to have an option to be removed or hidden - is there a reason for this?

Lastly, could we please have the option to see both personal and joint accounts simultaneously in the iOS widget please? Other than the points above, the app has been great!

[ConnorPB (Product Manager)]

@DJPreston

Also, when clicking on the individual accounts, whether personal or joint, there’s a message to say pots have moved but doesn’t appear to have an option to be removed or hidden - is there a reason for this?

We’ll soon be rolling out new account views to replace what you see when drilling into individual accounts - you can try it out in labs now!
Settings>Labs>New Personal Account Views

The info card isn’t dismissible because in testing we found that many customers would forget the new layout (even after seeing and interacting with the new way) and because they’d dismissed the card, they’d be worried and contact us.

I’ll take another look at whether we can add dismissal, now thats its been a little longer

[jzw95]

@DaleBuckley

This is something we are aware of and I’ve personally been looking at it this past week. There are some basic improvements coming very soon (maintaining the scroll position so you don’t have to scroll back to where you were)

That’s excellent, I’m so happy to hear this! Just maintaining the position will make a big difference.

@DaleBuckley

with some more enhancements in the pipeline but with no date on them yet.

This also makes me very happy Maintaining the scroll position is a good start and alleviates the worst of it. But I do think the end-to-end interaction could be slicker, so glad to hear further enhancements are still in the mix.

[Djcnrurhf]

When I have a lot of upcoming transactions (I have 11 for tomorrow as bill day), if I ‘view all’ on the activity feed, I still see some upcoming transactions disappear and re-appear. And when the do, the balance for that day keeps increasing by the amount that disappears and then re-appears.

Doesn’t seem to happen when I only have 2 or 3 transactions upcoming.

[DJPreston]

That’s great thank you I really appreciate the help

[ConnorPB (Product Manager)]

We’ve added dismissal (more accurately, @jamesmcdonagh has) to the Pots have moved card - you should be able to get rid of it now, if you like

Thanks for the nudge, just don’t forget they’ve moved please

[DJPreston]

@ConnorPB

Thanks for the nudge, just don’t forget they’ve moved please

Sorry what does this mean? I’m new to forums in general

Also, I had a go at the new personal account views option but I wasn’t a massive fan. If it’s due to be implemented, could we have the option to have a ‘classic’ view - I quite like being able to swipe from left to right between accounts

[richycran (Rich)]

@DaleBuckley

This is something we are aware of and I’ve personally been looking at it this past week. There are some basic improvements coming very soon (maintaining the scroll position so you don’t have to scroll back to where you were) with some more enhancements in the pipeline but with no date on them yet.

This is awesome news, thank you; a definite bugbear of mine!

[JIMMWX (Village Idiot)]

@DJPreston

Sorry what does this mean? I’m new to forums in general

He means you can do what you wanted, but not to forget that the pots have indeed moved.

@DJPreston

could we have the option to have a ‘classic’ view

They’ve said a good few times in here that this won’t happen. I don’t blame them, trying to maintain old views alongside new will create technical debt over time. But you can keep feeding back here and via the app around how the new direction is going for you. Sometimes you might get lucky and they do it.

[DJPreston]

@JIMMWX

He means you can do what you wanted, but not to forget that the pots have indeed moved.

My apologies! I thought it was in reference to my post thanking him without adding any meaning to the forum

@JIMMWX

They’ve said a good few times in here that this won’t happen. I don’t blame them, trying to maintain old views alongside new will create technical debt over time. But you can keep feeding back here and via the app around how the new direction is going for you. Sometimes you might get lucky and they do it.

That’s fair enough I get that. It would be interesting to hear why they chose the new view!

[Roseani (Rose)]

I’m finding the new UI for pots and feed confusing between what’s a personal expense/ pot and what is a joint one. It also makes my list of pots really long now they’re not separated.

I keep also sending money from the wrong account as it’s not super clear on the UI which pot you’re sending it from.

Is there anything you can do to make the transactions more distinct/ separate money management for different accounts a bit better?

[Revels]

App Evolution (new look Monzo app): Feedback Megathread

Hello! It’s me again . Building on yesterday’s exciting news, of mortgages in Monzo and a better way to budget, I’m back with the other thing you all wanted to hear: an early version of Overview, the new Home screen that the App Evolution team have been working on, is now live in Monzo Labs! We’d love for you to try it out and give us feedback. This is still a relatively early version, but we wanted to get it out there as soon as we felt it was good enough for some wider input. :runn…

My top tip is to have them different colours for each account.

https://potimages.rknight.me/?i=dragon&ip=fas&c=f7f7f7&bg=EC5B5C

@AlanDoe

[ned]

In the latest iOS TestFlight version (5.60.0) the notes & receipt fields in the transaction view have moved much further down, below Flex & “Share the cost” bill splitting.

I totally understand wanting to make these features more visible, but I use the notes field on nearly every transaction and really appreciated being able to get to it without swiping.

Screenshots: Before (v5.59) and after (v5.60).

[caribo]

I’m with you 100% … I’d love to hear Monzo’s rationale for changes like this as they appears to made on a whim… I’m sure they will have some data points to suggest that it’s the right thing to do, but even so it’s a retrograde step for those who use notes extensively…

[Revels]

It might feel like it, but if you’re in the minority for those presses, why should it remain for you?

[Carlo1460]

Definitely minority.

They wouldn’t move most used options further down the list to make people’s lives harder.

I’ve rarely used it.

[caribo]

I guess, @revels comment is addressed at me?

I’m not suggesting it should remain for me or anyone! just that it affects those who use notes a lot…

[josav3 (Joseph)]

How do you get to this screen. I’ve never seen that before?