Hey there Anna,
I’m sorry to see you’ve been having issues with the app If you are logged in and haven’t already reinstalled the app, would you be able to check what version of the app you have installed? You can do this by going to the ‘Account’ tab, tapping on your profile and then tapping on settings. Once you’ve done this scroll right to the bottom and you will find ‘App Version’. It’ll be really useful for us to see what version you have installed as this shouldn’t be happing with our latest version.
As Sean above has correctly said, your data won’t be lost when you delete the app and reinstall again and this is what we usually recommend when users are experiencing issues similar to you
Please feel free to reach out if you are still having problems after reinstalling the app!