I’m finding since upgrading to an iPhone 11 Pro that I’m being logged out of my monzo app on almost a weekly basis. I’m forced to have to resend a login email every time, often finding that they can be quite slow to deliver meaning that I miss the window of opportunity to log back in. (I’m not looking for answers around changing my email provider - gmail - as I receive emails from elsewhere instantaneously, but the lag in monzo sending these emails is a bit irritating.
I’ve uninstalled/reinstalled but still facing the same issue.
It appears to be a bug for a number of people looking through these forums, and wonder whether there is some instability with the OS I’m using (latest, up to date iOS).
I love Monzo but having to consider other options if I’m not able to guarantee access to my account when I need it.
I’m not logging out intentionally. The app is doing that itself.
Maybe we have different setups as I don’t have the option to login using username/password. It’s almost like it resets itself, requiring me to resend an activation link to my email to log back in. I get the below screens to log back in, with no other option but to resend an activation email.
I’m not sure a VPN would cause any issues. Monzo should be able to detect that it’s the same device from fingerprinting despite the IP location. VPN also doesn’t interfere with the device’s location, which Monzo also use for location based security.
I’m regularly having to VPN into remote networks all over the world, including, often tunneling all of my internet data through those connections due to the nature of some of the setups on iOS, and this has never to my knowledge caused Monzo to log me out.
A question for the technical folk out there, but when you login to the Monzo app does it store anything in the iCloud keychain? If it does, that could be it. Sometimes the iCloud keychain can get itself a little confused when restoring from backup or changing anything with your iCloud account.
Another thought…what happened to your old phone after you upgraded? Did you sign out of iCloud properly before resetting it? You may still be logged in on the old phone?