Amazon make it so difficult to talk to anyone when things go wrong, but get your own back by having some fun…
Me: Hi, this should be delivered today but it hasn’t even been marked as dispatched
Amazon: Hello, My name is Amazon. I will be happy to help you today.
Amazon: Thank you for verifying your account.
I am sorry to know that your order did not dispatched yet, please do not worry I will surely look into this for you.
Amazon: Please confirm is this the item name?
SONGMICS Winged Folding Clothes Airer, 16 Metre Drying Space, Laundry Drying Rack, Multifunctional Air Dryer, Stainless Steel Tubes Silver LLR502
Me: yes that’s the one
my girlfriend is waiting for it so she can hang our laundry out
we expected it today and so we have a large load of clothes that are wet
Amazon: Thank you for the confirmation.
Do you mind waiting a few moments while I look into this for you?
Me: no problem
Amazon: Thank you.
I’m still working on this. I’ll be a moment longer.
Amazon: Thank you so much for waiting and I really appreciate your patience.
I’ve checked your order, and have found that the item was delayed in dispatched, I’ve now escalated this to the fulfilment centre that is dispatching your goods to help solve the problem.
Your order will dispatch the item as soon as possible.If there is a faster shipping method available we will also automatically upgrade the parcel to help get it to you that bit sooner.
Me: that’s very disappointing, are you saying it won’t get here today?
Amazon: The item was in shipping soon status and it will be dispatched shortly and make delivered to your address by today itself.
Me: it will come today?
we have a big load of wet laundry
Amazon: Yes it will come today.
Me: that’s great because i’ve hurt my leg, so i can’t help her go out to dry it
Amazon: I am really sorry to hear about that please do not worry your item will be deliver by then.
Me: thanks, we’ll put another load on then
Amazon: I appreciate your patience, cooperation and understanding in this matter.
Apart from this is there anything else I can help you with?
Me: no that’s all thanks
unless you know how to fix my leg
Amazon: You’re most welcome. It was my pleasure assisting you. Please click the “End Chat” link to close this window.
Have a great "Easter day"ahead
Bye and take care.
(There’s no way it will be delivered today! She disappeared a bit quick, I was going to ask her to come help hang the washing out)