I’ve literally just spent 30 mins with Amazon customer service team via chat, I now feel like I need to bang my head off the wall over and over.
I’ve got an item on an installment plan, they took the 1st payment a month ago, all was fine.
They should of taken the 2nd payment on the 6th May, I’ve had no transaction or emails about it. Went into the app discovered what they claim to be a failed payment, not really possible as it’s the same Monzo card I use.
CS - have you spoken to the bank it’s their issue
Me - no it’s your issue so please don’t try to palm me off already
CS - it’s your card expiry date it’s run out
Me - not possible it’s not 2024 yet
CS - what’s the order number
Me - give the details over and then get passed to someone else in whatever team deals with the installments
CS - payment isn’t due yet that’s why it’s not been taken
Me - yeah but it is and why you claiming it’s declined if it’s not due yet
CS - copies and pastes an entire script about the installment plan into chat
Me - please don’t insult me with copy and paste and actually take ownership of the issue
CS - your payment isn’t due I’ve just told you that
Me - right ok then, let’s start with an easier question, when’s the 6th May
CS - 3 days ago
Me - correct, that was the 2nd installment date, so you’ll see we’re past that date and it is indeed due
CS - well you can’t do a manual payment until the due date
Me - we’re past the due date! I’ve tried taking the payment but it keeps wanting the full amount and not the installment
CS - after a few minutes, have you tried manually taking the payment
Me - I’ve told you several times I have, I’ll try again now.
As by magic it works now
So back to the chat I go. It’s all sorted now payment has decided to go through
CS - have you tried to follow the steps to take a manual payment
Me - I’ve just told you it’s gone through this time
CS - oh that’s good then
That was 10 mins ago and literally just as I’ve got to typing this line, she’s messaged me again. Asking if I’ve managed to resolve my issue with the payment.