[Android] Monzo crashes immediately upon opening

Issue: The Monzo app crashes immediately when I open it. I’ve never been able to open the app, this is from a fresh install. I have tried reinstalling, clearing the data and cache of the Monzo app and also of the Google Play Store app before reinstalling Monzo.

Details to reproduce: Install Monzo app and try to open it.
OS: Android 9, Samsung OneUI 1.1
Device: Samsung Galaxy A9 (2018) (SM-A920F)
App Version: 2.61.0

Here’s the error log from logcat via adb shell. There’s a lot in there about the camera and no specific mention of Monzo so I’m not sure if this will find the problem.

08-18 13:19:39.183 737 9594 E mm-camera: 327: scaler46_util_append_stream_info: scaler_viewfinder46 CAMDBG dim 1920x1440 before_dis 640x480 fmt 2 iden 0x40002 stream_type 1
08-18 13:19:39.183 737 9594 E mm-camera: 585: pproc_port_create_stream_topology: pproc_port_create_stream_topology:585, VIDEO_BEAUTY: VideoBeauty Module is added …
08-18 13:19:39.196 8455 8463 E SemCamera-JNI-Java: release::mIrisIrQueue FD Size = 0
08-18 13:19:39.196 8455 8463 E SemCamera-JNI-Java: release::mIrisPreviewQueue FD Size = 0
08-18 13:19:39.197 737 9594 E mm-camera: 327: scaler46_util_append_stream_info: scaler_video46 CAMDBG dim 640x480 before_dis 640x480 fmt 107 iden 0x40003 stream_type 11
08-18 13:19:39.197 737 9591 E QCamera : checkEepromModuleInfo: 20489: cannot open file : /sys/class/camera/front/front_moduleinfo
08-18 13:19:39.197 737 9591 E QCamera : preparePreview: 15430: checkEepromModuleInfo failed
08-18 13:19:39.198 737 9621 E SensorListener: Unsupported sensor type is ordered!(32)
08-18 13:19:39.213 737 9594 E mm-camera: 7066: module_sensor_module_process_event: fastaec disable SHOOTINGMODE_FACE_LOCK(0x28)
08-18 13:19:39.214 737 9594 E mm-camera: <STATS_AF > 3470: af_port_handle_sensor_update: Depth_Err: actuator sensitivity: 0.000000 is invalid
08-18 13:19:39.214 737 9594 E mm-camera: 8540: module_sensor_set_decode_format_based_on_pack_mode: Pack mode is 0
08-18 13:19:39.216 737 9613 E mm-camera: <STATS_AEC > 860: aec_set_parse_generic_tuning: chroma aec->luma_target_for_LV_test = 0.000000
08-18 13:19:39.216 737 9614 E mm-camera: <STATS_AF > 582: af_haf_default_mixer_active_algo_selection: ERROR! Unable to find active mixer algo !!
08-18 13:19:39.216 737 9613 E mm-camera: <STATS_AEC > 579: aec_led_cal_apply_calibration: Calibrate data size 0 not expected with tuning size: 0
08-18 13:19:39.216 737 9614 E mm-camera: 1351: port_sensor_handle_upstream_module_event: failed
08-18 13:19:39.216 737 9594 E mm-camera: 2263: iface_util_set_chromatix: iface_util_set_chromatix:2263 failed: iface_hvx_open rc 0
08-18 13:19:39.216 737 9614 E mm-camera: 1675: port_sensor_port_process_event: failed: port_sensor_handle_upstream_module_event
08-18 13:19:39.216 737 9614 E mm-camera: 1449: isp_util_forward_event: failed: mct_port_send_event_to_peer event->type 2
08-18 13:19:39.222 737 9630 E mm-camera: 355: iface_axi_stats_stream_config: iface_axi_stats_stream_config:No of stats Stream 7
08-18 13:19:39.223 737 9613 E mm-camera: 588: module_cac_set_skin_rnr: module_cac_set_skin_rnr 588: RNR not enabled for skin RNR
08-18 13:19:39.223 737 9613 E mm-camera: 588: module_cac_set_skin_rnr: module_cac_set_skin_rnr 588: RNR not enabled for skin RNR
08-18 13:19:39.228 737 9594 E mm-camera: 281: module_linearization40_update_sudmod_enable: failed !! linearization40_update_base_tables
08-18 13:19:39.228 737 9594 E mm-camera: 3217: mesh_rolloff44_streamon: Stream on 0
08-18 13:19:39.228 737 9594 E mm-camera: 358: load_default_tables: Error: Chromatix ltm normal and backlit both are not enabled
08-18 13:19:39.232 737 9594 E mm-camera: 7066: module_sensor_module_process_event: fastaec disable SHOOTINGMODE_FACE_LOCK(0x28)
08-18 13:19:39.232 737 9594 E mm-camera: <STATS_AF > 3470: af_port_handle_sensor_update: Depth_Err: actuator sensitivity: 0.000000 is invalid
08-18 13:19:39.232 737 9594 E mm-camera: 8540: module_sensor_set_decode_format_based_on_pack_mode: Pack mode is 0
08-18 13:19:39.233 737 9594 E mm-camera: 281: module_linearization40_update_sudmod_enable: failed !! linearization40_update_base_tables
08-18 13:19:39.236 3366 9559 E (FPLOG) : DeviceWaitInt poll trigger
08-18 13:19:39.236 3366 9559 E (FPLOG) : 2.0.36.0 DeviceSetClock 1
08-18 13:19:39.237 3366 9559 E (FPLOG) : DeviceEnableInt 0 8 10 1
08-18 13:19:39.246 737 9594 E mm-camera: 281: module_linearization40_update_sudmod_enable: failed !! linearization40_update_base_tables
08-18 13:19:39.287 737 9595 E mm-camera: 588: module_cac_set_skin_rnr: module_cac_set_skin_rnr 588: RNR not enabled for skin RNR
08-18 13:19:39.287 737 9595 E mm-camera: 588: module_cac_set_skin_rnr: module_cac_set_skin_rnr 588: RNR not enabled for skin RNR
08-18 13:19:39.289 737 9614 E mm-camera: 1351: port_sensor_handle_upstream_module_event: failed
08-18 13:19:39.289 737 9614 E mm-camera: 1675: port_sensor_port_process_event: failed: port_sensor_handle_upstream_module_event
08-18 13:19:39.289 737 9614 E mm-camera: 1449: isp_util_forward_event: failed: mct_port_send_event_to_peer event->type 2
08-18 13:19:39.303 737 9592 E mm-still: omx_component_set_callbacks: Bad Parameter
08-18 13:19:39.350 737 9633 E mm-camera: 588: module_cac_set_skin_rnr: module_cac_set_skin_rnr 588: RNR not enabled for skin RNR
08-18 13:19:39.357 737 9595 E mm-camera: 588: module_cac_set_skin_rnr: module_cac_set_skin_rnr 588: RNR not enabled for skin RNR
08-18 13:19:39.357 737 9595 E mm-camera: 588: module_cac_set_skin_rnr: module_cac_set_skin_rnr 588: RNR not enabled for skin RNR
08-18 13:19:39.398 737 9613 E mm-camera: 588: module_cac_set_skin_rnr: module_cac_set_skin_rnr 588: RNR not enabled for skin RNR
08-18 13:19:39.416 737 9633 E mm-camera: 588: module_cac_set_skin_rnr: module_cac_set_skin_rnr 588: RNR not enabled for skin RNR
08-18 13:19:39.420 737 9613 E mm-camera: 588: module_cac_set_skin_rnr: module_cac_set_skin_rnr 588: RNR not enabled for skin RNR
08-18 13:19:39.452 737 9633 E mm-camera: 588: module_cac_set_skin_rnr: module_cac_set_skin_rnr 588: RNR not enabled for skin RNR
08-18 13:19:39.454 737 9595 E mm-camera: 588: module_cac_set_skin_rnr: module_cac_set_skin_rnr 588: RNR not enabled for skin RNR
08-18 13:19:39.468 3847 4632 E LockSettingsStorage: Cannot read file java.io.FileNotFoundException: /data/system/fmmpassword.key: open failed: ENOENT (No such file or directory)
08-18 13:19:39.470 3847 4632 E LockSettingsStorage: Cannot read file java.io.FileNotFoundException: /data/system/fmmpassword.key: open failed: ENOENT (No such file or directory)
08-18 13:19:39.472 3847 4632 E LockSettingsStorage: Cannot read file java.io.FileNotFoundException: /data/system/fmmpassword.key: open failed: ENOENT (No such file or directory)
08-18 13:19:39.483 737 9633 E mm-camera: 588: module_cac_set_skin_rnr: module_cac_set_skin_rnr 588: RNR not enabled for skin RNR
08-18 13:19:39.487 737 9595 E mm-camera: 588: module_cac_set_skin_rnr: module_cac_set_skin_rnr 588: RNR not enabled for skin RNR
08-18 13:19:39.523 737 9633 E mm-camera: 588: module_cac_set_skin_rnr: module_cac_set_skin_rnr 588: RNR not enabled for skin RNR
08-18 13:19:39.526 737 9613 E mm-camera: 588: module_cac_set_skin_rnr: module_cac_set_skin_rnr 588: RNR not enabled for skin RNR
08-18 13:19:39.550 737 9633 E mm-camera: 588: module_cac_set_skin_rnr: module_cac_set_skin_rnr 588: RNR not enabled for skin RNR
08-18 13:19:39.566 737 9613 E mm-camera: 588: module_cac_set_skin_rnr: module_cac_set_skin_rnr 588: RNR not enabled for skin RNR
08-18 13:19:39.566 3847 4387 E LockSettingsStorage: Cannot read file java.io.FileNotFoundException: /data/system/fmmpassword.key: open failed: ENOENT (No such file or directory)
08-18 13:19:39.575 3847 4387 E LockSettingsStorage: Cannot read file java.io.FileNotFoundException: /data/system/fmmpassword.key: open failed: ENOENT (No such file or directory)
08-18 13:19:39.583 737 9633 E mm-camera: 588: module_cac_set_skin_rnr: module_cac_set_skin_rnr 588: RNR not enabled for skin RNR
08-18 13:19:39.591 737 9613 E mm-camera: 588: module_cac_set_skin_rnr: module_cac_set_skin_rnr 588: RNR not enabled for skin RNR
08-18 13:19:39.598 3847 4159 E LightsService: Light requested not available on this device. 2
08-18 13:19:39.600 4236 4236 E KeyguardUpdateMonitor: handleStartedWakingUp start 18
08-18 13:19:39.611 4236 4236 E KeyguardUpdateMonitor: handleStartedWakingUp end
08-18 13:19:39.616 737 9633 E mm-camera: 588: module_cac_set_skin_rnr: module_cac_set_skin_rnr 588: RNR not enabled for skin RNR
08-18 13:19:39.619 737 9613 E mm-camera: 588: module_cac_set_skin_rnr: module_cac_set_skin_rnr 588: RNR not enabled for skin RNR
08-18 13:19:39.630 4589 4856 E EPDG – SIM0 [RILRECEIVER]: RX [NET_REGIST] – RESPONSE – not initialized
08-18 13:19:39.634 3847 4055 E MotionRecognitionService: handler : SCREEN_ON end
08-18 13:19:39.636 4589 4856 E EPDG – SIM0 [RILRECEIVER]: RX [NET_REGIST] – RESPONSE – not initialized
08-18 13:19:39.647 3847 3847 E PocketModeEvent: ACTION_SCREEN_ON(by 18)
08-18 13:19:39.648 3847 3847 E TAG : Not Run by WakeUpReason 18
08-18 13:19:39.653 737 9633 E mm-camera: 588: module_cac_set_skin_rnr: module_cac_set_skin_rnr 588: RNR not enabled for skin RNR
08-18 13:19:39.654 737 9613 E mm-camera: 588: module_cac_set_skin_rnr: module_cac_set_skin_rnr 588: RNR not enabled for skin RNR
08-18 13:19:39.683 737 9633 E mm-camera: 588: module_cac_set_skin_rnr: module_cac_set_skin_rnr 588: RNR not enabled for skin RNR
08-18 13:19:39.687 737 9595 E mm-camera: 588: module_cac_set_skin_rnr: module_cac_set_skin_rnr 588: RNR not enabled for skin RNR
08-18 13:19:39.690 20819 20851 E PBSessionCacheImpl: sessionId[91564496434358287] not persisted.
08-18 13:19:39.692 4236 4236 E SystemUIImageView: set Image Drawable!!
08-18 13:19:39.707 725 1064 E qti_sensors_hal: wake_up_motion processResp: handle:80
08-18 13:19:39.708 725 1064 E qti_sensors_hal: processResp: Received SNS_SAM_WAKE_UP_MOTION_CANCEL/DISABLE_RESP_V01
08-18 13:19:39.716 737 9633 E mm-camera: 588: module_cac_set_skin_rnr: module_cac_set_skin_rnr 588: RNR not enabled for skin RNR
08-18 13:19:39.721 737 9595 E mm-camera: 588: module_cac_set_skin_rnr: module_cac_set_skin_rnr 588: RNR not enabled for skin RNR
08-18 13:19:39.728 3184 3190 E NativeSemDvfsGpuManager: acquire:: Start
08-18 13:19:39.728 3184 3190 E NativeSemDvfsGpuManager: acquire:: timeout = 1000 mIsAcquired = 0 mTagName : SurfaceFlinger
08-18 13:19:39.737 3184 3190 E NativeCustomFrequencyManager: [NativeCFMS] BpCustomFrequencyManager::requestGPU()
08-18 13:19:39.737 3184 3190 E NativeSemDvfsGpuManager: acquire:: End
08-18 13:19:39.750 737 9633 E mm-camera: 588: module_cac_set_skin_rnr: module_cac_set_skin_rnr 588: RNR not enabled for skin RNR
08-18 13:19:39.752 737 9595 E mm-camera: 588: module_cac_set_skin_rnr: module_cac_set_skin_rnr 588: RNR not enabled for skin RNR
08-18 13:19:39.770 3351 3351 E NativeFaceService: context is not allocated.
08-18 13:19:39.787 737 9633 E mm-camera: 588: module_cac_set_skin_rnr: module_cac_set_skin_rnr 588: RNR not enabled for skin RNR
08-18 13:19:39.791 737 9613 E mm-camera: 588: module_cac_set_skin_rnr: module_cac_set_skin_rnr 588: RNR not enabled for skin RNR
08-18 13:19:39.795 4236 4236 E AOD_CONFIG@AODConfigurationController: Skipping unregisterMonitor MONITOR_BROADCAST_WALLPAPER - no registered monitor
08-18 13:19:39.799 737 9594 E mm-camera: 248: port_iface_proc_mct_ctrl_cmd: Invoke iface_streamoff_to_thread
08-18 13:19:39.800 737 9594 E mm-camera: 256: port_iface_proc_mct_ctrl_cmd: Invoke port_iface_forward_event_to_peer
08-18 13:19:39.801 737 9594 E mm-camera: 265: port_iface_proc_mct_ctrl_cmd: Invoke iface_streamoff_post_isp
08-18 13:19:39.802 725 2031 E qti_sensors_hal: Aod en 0, len 4
08-18 13:19:39.804 737 9594 E mm-camera: 248: port_iface_proc_mct_ctrl_cmd: Invoke iface_streamoff_to_thread
08-18 13:19:39.804 737 9594 E mm-camera: 256: port_iface_proc_mct_ctrl_cmd: Invoke port_iface_forward_event_to_peer
08-18 13:19:39.807 737 9609 E mm-camera: 744: iface_queue_buf_int: iface_queue_buf_int: queue buf to kernel failed, rc = -1
08-18 13:19:39.807 737 9609 E mm-camera: 2006: iface_axi_divert_ack: iface_axi_divert_ack: isp_queue_buf error = -1
08-18 13:19:39.807 737 9609 E mm-camera: 12494: iface_util_divert_ack: iface_util_divert_ack: VFE1 IFACE_AXI_ACTION_CODE_STREAM_DIVERT_ACK failed! rc = -1
08-18 13:19:39.807 737 9609 E mm-camera: 1449: isp_util_forward_event: failed: mct_port_send_event_to_peer event->type 2
08-18 13:19:39.807 737 9609 E mm-camera: 521: isp_port_process_upstream_event: failed: isp_handler_enqueue_event_to_trigger_queue
08-18 13:19:39.807 737 9609 E mm-camera: 576: isp_port_event: failed: isp_port_process_upstream_event
08-18 13:19:39.807 737 9609 E mm-camera: 705: base_port_handle_buf_divert_ack: base_port_handle_buf_divert_ack:705, failed
08-18 13:19:39.807 737 9609 E mm-camera: 568: module_imgbase_forward_port_event: module_imgbase_forward_port_event_paaf:568] Fowarding event 2 from src port failed
08-18 13:19:39.807 737 9609 E mm-camera: 489: module_cac_forward_port_event: module_cac_forward_port_event:489] Fowarding event 2 from src port failed
08-18 13:19:39.807 737 9609 E mm-camera: 568: module_imgbase_forward_port_event: module_imgbase_forward_port_event_videoBeauty:568] Fowarding event 2 from src port failed
08-18 13:19:39.807 737 9609 E mm-camera: 945: cpp_module_send_event_upstream: send_event_to_peer failed 0
08-18 13:19:39.807 737 9609 E mm-camera: 1022: cpp_module_send_buf_divert_ack: [CPP_BUF:] send_event_upstream failed -14
08-18 13:19:39.810 737 9594 E mm-camera: 265: port_iface_proc_mct_ctrl_cmd: Invoke iface_streamoff_post_isp
08-18 13:19:39.810 737 9594 E mm-camera: 2701: iface_streamoff_post_isp: free native buf session: 4 hw_stream: 65538
08-18 13:19:39.816 737 9594 E mm-camera: 2701: iface_streamoff_post_isp: free native buf session: 4 hw_stream: 65539
08-18 13:19:39.817 737 9594 E mm-camera: 2708: iface_streamoff_post_isp: session id = 0x4,Delta between vfe irqs 0 sec 0 usec
08-18 13:19:39.817 737 9630 E mm-camera: 478: iface_axi_stats_stream_unconfig: iface_axi_stats_stream_unconfig: axi_hw->fd = 151
08-18 13:19:39.817 737 9630 E mm-camera: 482: iface_axi_stats_stream_unconfig: iface_axi_stats_stream_unconfig: release stats stream id 80010003, handle 504
08-18 13:19:39.817 737 9630 E mm-camera: 478: iface_axi_stats_stream_unconfig: iface_axi_stats_stream_unconfig: axi_hw->fd = 151
08-18 13:19:39.817 737 9630 E mm-camera: 482: iface_axi_stats_stream_unconfig: iface_axi_stats_stream_unconfig: release stats stream id 80010007, handle 301
08-18 13:19:39.818 737 9630 E mm-camera: 478: iface_axi_stats_stream_unconfig: iface_axi_stats_stream_unconfig: axi_hw->fd = 151
08-18 13:19:39.818 737 9630 E mm-camera: 482: iface_axi_stats_stream_unconfig: iface_axi_stats_stream_unconfig: release stats stream id 80010008, handle 202
08-18 13:19:39.818 737 9630 E mm-camera: 478: iface_axi_stats_stream_unconfig: iface_axi_stats_stream_unconfig: axi_hw->fd = 151
08-18 13:19:39.818 737 9630 E mm-camera: 482: iface_axi_stats_stream_unconfig: iface_axi_stats_stream_unconfig: release stats stream id 8001000a, handle 607
08-18 13:19:39.818 737 9630 E mm-camera: 478: iface_axi_stats_stream_unconfig: iface_axi_stats_stream_unconfig: axi_hw->fd = 151
08-18 13:19:39.818 737 9630 E mm-camera: 482: iface_axi_stats_stream_unconfig: iface_axi_stats_stream_unconfig: release stats stream id 8001000c, handle 700
08-18 13:19:39.818 737 9630 E mm-camera: 478: iface_axi_stats_stream_unconfig: iface_axi_stats_stream_unconfig: axi_hw->fd = 151
08-18 13:19:39.818 737 9630 E mm-camera: 482: iface_axi_stats_stream_unconfig: iface_axi_stats_stream_unconfig: release stats stream id 8001000d, handle 803
08-18 13:19:39.818 737 9630 E mm-camera: 478: iface_axi_stats_stream_unconfig: iface_axi_stats_stream_unconfig: axi_hw->fd = 151
08-18 13:19:39.819 737 9630 E mm-camera: 482: iface_axi_stats_stream_unconfig: iface_axi_stats_stream_unconfig: release stats stream id 8001000e, handle 408
08-18 13:19:39.847 737 30925 E QCamera : stop_preview: 514: [KPI Perf] stop_preview: X, aleady stop
08-18 13:19:39.850 737 9594 E mm-camera: 4635: mct_pipeline_process_set: module hw_state 0 updated hw_state 2
08-18 13:19:39.851 4236 4236 E SQLiteLog: (10) POSIX Error : 11 SQLite Error : 3850
08-18 13:19:39.851 4236 4236 E SQLiteLog: (10) LOCK : Getting lock (4) failed due to (11). The current owner is (8371).
08-18 13:19:39.867 737 9654 E mm-camera: 1657: module_sensor_deinit_session: module_sensor_deinit_session: doing offload close
08-18 13:19:39.878 5682 5682 E LibSecureUISvc: svc_sock_send_message(suisvc): invalid remote socket suilst
08-18 13:19:39.879 3847 4387 E LockSettingsStorage: Cannot read file java.io.FileNotFoundException: /data/system/fmmpassword.key: open failed: ENOENT (No such file or directory)
08-18 13:19:39.893 737 9661 E cac3 : [cac3_buffer_latency] memfree for 0xe0607000, mem size 5550080 bytes: 0 ms
08-18 13:19:39.894 737 9661 E cac3 : [cac3_buffer_latency] memfree for 0xe1085000, mem size 5550080 bytes: 1 ms
08-18 13:19:39.894 737 9661 E cac3 : [cac3_buffer_latency] memfree for 0xe0b52000, mem size 5451776 bytes: 0 ms
08-18 13:19:39.895 5663 6276 E SDHMS:SDHMS_UTIL_IO: e = /sys/class/camera/rear/ssrm_camera_info (No such file or directory)
08-18 13:19:39.896 737 9661 E cac3 : [cac3_buffer_latency] memfree for 0xe5c6c000, mem size 5390336 bytes: 1 ms
08-18 13:19:39.900 737 9661 E cac3 : [cac3_buffer_latency] memfree for 0xe5225000, mem size 10776576 bytes: 0 ms
08-18 13:19:39.900 737 9661 E cac3 : [cac3_buffer_latency] memfree for 0xe46bb000, mem size 10776576 bytes: 0 ms
08-18 13:19:39.900 737 9661 E cac3 : [cac3_buffer_latency] memfree for 0xe15d0000, mem size 11206656 bytes: 0 ms
08-18 13:19:39.900 737 9661 E cac3 : [cac3_buffer_latency] memfree for 0xe4197000, mem size 5390336 bytes: 0 ms
08-18 13:19:39.900 737 9661 E cac3 : [cac3_buffer_latency] memfree for 0xe2f39000, mem size 10776576 bytes: 0 ms
08-18 13:19:39.900 737 9661 E cac3 : [cac3latency] cac3_destroy_buffers: 7 ms
08-18 13:19:39.901 3847 6075 E LockSettingsStorage: Cannot read file java.io.FileNotFoundException: /data/system/fmmpassword.key: open failed: ENOENT (No such file or directory)
08-18 13:19:39.903 737 30925 E mm-camera: 183: stop_sof_check_thread: Returning as SOF timer thread not yet initialized session =4
08-18 13:19:39.908 737 30925 E QCamera : closeCamera: 3326: closeCamera: HACK UniPlugin direct UnLoad ++
08-18 13:19:39.908 737 30925 E SensorListener: Unsupported sensor type is ordered!(32)
08-18 13:19:39.908 3847 6075 E LockSettingsStorage: Cannot read file java.io.FileNotFoundException: /data/system/fmmpassword.key: open failed: ENOENT (No such file or directory)
08-18 13:19:39.919 5682 5682 E LibSecureUISvc: svc_sock_send_message(suisvc): invalid remote socket suilst
08-18 13:19:39.920 3847 3847 E MotionRecognitionService: mReceiver.onReceive : ACTION_USER_PRESENT :: UNLOCK SCREEN
08-18 13:19:39.921 737 30925 E QCamera : closeCamera: 3330: closeCamera: HACK UniPlugin direct UnLoad –
08-18 13:19:39.940 8455 8519 E SemCamera-JNI-Java: release::mIrisIrQueue FD Size = 0
08-18 13:19:39.940 8455 8519 E SemCamera-JNI-Java: release::mIrisPreviewQueue FD Size = 0
08-18 13:19:39.943 4522 5179 E libnfc_nci: [ERROR:nfa_ce_act.cc(578)] UICC/ESE[0x402] is not activated
08-18 13:19:39.943 4522 5179 E libnfc_nci: [ERROR:nfa_ce_act.cc(578)] UICC/ESE[0x402] is not activated
08-18 13:19:39.986 28235 28396 E BtGatt.GattService: [GSIM LOG]: gsimLogHandler, msg: MESSAGE_SCAN_START, appName: com.google.uid.shared, scannerId: 9, reportDelayMillis=0
08-18 13:19:40.003 28235 28383 E BtGatt.ScanManager: default value of curScanSetting 0 is choosen
08-18 13:19:40.005 4236 4236 E KeyguardFingerPrint: updateFingerprintListeningState#mFingerprintRunningState=0 shouldListenForFingerprint=false
08-18 13:19:40.038 28235 28552 E BtGatt.ContextMap: remove() - removed: 8
08-18 13:19:40.052 28235 28396 E BtGatt.GattService: [GSIM LOG]: gsimLogHandler, msg: MESSAGE_SCAN_STOP, appName: android.uid.bcmgr, scannerId: 8, reportDelayMillis=0
08-18 13:19:40.058 28235 28396 E BtGatt.GattService: [GSIM LOG]: gsimLogHandler, msg: MESSAGE_SCAN_START, appName: com.google.uid.shared, scannerId: 8, reportDelayMillis=0
08-18 13:19:40.067 28235 28552 E BtGatt.ContextMap: remove() - removed: 4
08-18 13:19:40.070 28235 28396 E BtGatt.GattService: [GSIM LOG]: gsimLogHandler, msg: MESSAGE_SCAN_STOP, appName: com.google.uid.shared, scannerId: 4, reportDelayMillis=0
08-18 13:19:40.076 28235 28396 E BtGatt.GattService: [GSIM LOG]: gsimLogHandler, msg: MESSAGE_SCAN_START, appName: com.google.uid.shared, scannerId: 4, reportDelayMillis=0
08-18 13:19:40.146 28235 28396 E BtGatt.GattService: [GSIM LOG]: gsimLogHandler, msg: MESSAGE_SCAN_START, appName: android.uid.bcmgr, scannerId: 10, reportDelayMillis=0
08-18 13:19:40.528 3366 4135 E (FPLOG) : 2.0.36.0 DeviceSetClock 0
08-18 13:19:40.739 3184 20485 E NativeSemDvfsGpuManager: release:: Start
08-18 13:19:40.739 3184 20485 E NativeSemDvfsGpuManager: release():: mIsAcquired = 1 , mName = GPU , mTagName : SurfaceFlinger
08-18 13:19:40.740 3184 20485 E NativeCustomFrequencyManager: [NativeCFMS] BpCustomFrequencyManager::releaseGPU()
08-18 13:19:40.740 3184 20485 E NativeSemDvfsGpuManager: release:: End
08-18 13:19:40.919 876 9188 E SQLiteCastStore: Skip saving CastDeviceInfo: “Nearby device” (__cast_nearby___V_c2b8c1eb-c408-4963-9cf0-9c8aeeae2782)
08-18 13:19:41.100 3847 4159 E LightsService: Light requested not available on this device. 2
08-18 13:19:41.478 28235 28551 E BtGatt.ContextMap: remove() - removed: 9
08-18 13:19:41.485 28235 28396 E BtGatt.GattService: [GSIM LOG]: gsimLogHandler, msg: MESSAGE_SCAN_STOP, appName: com.google.uid.shared, scannerId: 9, reportDelayMillis=0
08-18 13:19:46.070 28235 28551 E BtGatt.ContextMap: remove() - removed: 4
08-18 13:19:46.088 28235 28396 E BtGatt.GattService: [GSIM LOG]: gsimLogHandler, msg: MESSAGE_SCAN_STOP, appName: com.google.uid.shared, scannerId: 4, reportDelayMillis=0
08-18 13:19:46.089 28235 28396 E BtGatt.GattService: [GSIM LOG]: gsimLogHandler, msg: MESSAGE_SCAN_START, appName: com.google.uid.shared, scannerId: 4, reportDelayMillis=0
08-18 13:19:47.419 6239 6239 E ProActivieLaunch: Sending Broadcast
08-18 13:19:47.425 3847 4184 E ActivityManager: Checking for the Active launch isDataCleared :true, isAutoRunBlocked : false
08-18 13:19:47.482 733 768 E ANDR-PERF-MPCTL: Invalid profile no. 0, total profiles 0 only
08-18 13:19:47.510 3847 4387 E ANDR-PERF-JNI: Iop tryGetService failed
08-18 13:19:47.586 9690 9690 E Zygote : isWhitelistProcess - Process is Whitelisted
08-18 13:19:47.588 9690 9690 E Zygote : accessInfo : 1
08-18 13:19:47.596 9690 9690 E co.uk.getmondo: Not starting debugger since process cannot load the jdwp agent.
08-18 13:19:47.633 5663 7110 E SDHMS:SDHMS_UTIL_IO: e = /sys/class/input_booster/touchkey/time (Permission denied)
08-18 13:19:47.634 5663 7110 E SDHMS:SDHMS_UTIL_IO: e = /sys/class/input_booster/touchkey/time (Permission denied)
08-18 13:19:47.635 5663 7110 E SDHMS:SDHMS_UTIL_IO: e = /sys/class/input_booster/touchkey/time (Permission denied)
08-18 13:19:47.725 9690 9690 E AndroidRuntime: FATAL EXCEPTION: main
08-18 13:19:47.725 9690 9690 E AndroidRuntime: Process: co.uk.getmondo, PID: 9690
08-18 13:19:47.725 9690 9690 E AndroidRuntime: java.lang.RuntimeException: Unable to get provider androidx.camera.camera2.impl.Camera2Initializer: java.lang.RuntimeException: Camera is being used after Camera.release() was called
08-18 13:19:47.725 9690 9690 E AndroidRuntime: at android.app.ActivityThread.installProvider(ActivityThread.java:6775)
08-18 13:19:47.725 9690 9690 E AndroidRuntime: at android.app.ActivityThread.installContentProviders(ActivityThread.java:6317)
08-18 13:19:47.725 9690 9690 E AndroidRuntime: at android.app.ActivityThread.handleBindApplication(ActivityThread.java:6232)
08-18 13:19:47.725 9690 9690 E AndroidRuntime: at android.app.ActivityThread.access$1200(ActivityThread.java:237)
08-18 13:19:47.725 9690 9690 E AndroidRuntime: at android.app.ActivityThread$H.handleMessage(ActivityThread.java:1792)
08-18 13:19:47.725 9690 9690 E AndroidRuntime: at android.os.Handler.dispatchMessage(Handler.java:106)
08-18 13:19:47.725 9690 9690 E AndroidRuntime: at android.os.Looper.loop(Looper.java:214)
08-18 13:19:47.725 9690 9690 E AndroidRuntime: at android.app.ActivityThread.main(ActivityThread.java:7078)
08-18 13:19:47.725 9690 9690 E AndroidRuntime: at java.lang.reflect.Method.invoke(Native Method)
08-18 13:19:47.725 9690 9690 E AndroidRuntime: at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:493)
08-18 13:19:47.725 9690 9690 E AndroidRuntime: at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:964)
08-18 13:19:47.725 9690 9690 E AndroidRuntime: Caused by: java.lang.RuntimeException: Camera is being used after Camera.release() was called
08-18 13:19:47.725 9690 9690 E AndroidRuntime: at android.hardware.Camera._enableShutterSound(Native Method)
08-18 13:19:47.725 9690 9690 E AndroidRuntime: at android.hardware.Camera.updateAppOpsPlayAudio(Camera.java:1786)
08-18 13:19:47.725 9690 9690 E AndroidRuntime: at android.hardware.Camera.initAppOps(Camera.java:598)
08-18 13:19:47.725 9690 9690 E AndroidRuntime: at android.hardware.Camera.(Camera.java:591)
08-18 13:19:47.725 9690 9690 E AndroidRuntime: at android.hardware.Camera.getEmptyParameters(Camera.java:2146)
08-18 13:19:47.725 9690 9690 E AndroidRuntime: at android.hardware.camera2.legacy.LegacyMetadataMapper.createCharacteristics(LegacyMetadataMapper.java:151)
08-18 13:19:47.725 9690 9690 E AndroidRuntime: at android.hardware.camera2.CameraManager.getCameraCharacteristics(CameraManager.java:347)
08-18 13:19:47.725 9690 9690 E AndroidRuntime: at androidx.camera.camera2.impl.v.a(SupportedSurfaceCombination.java:127)
08-18 13:19:47.725 9690 9690 E AndroidRuntime: at androidx.camera.camera2.impl.v.a(SupportedSurfaceCombination.java:98)
08-18 13:19:47.725 9690 9690 E AndroidRuntime: at androidx.camera.camera2.impl.v.(SupportedSurfaceCombination.java:9)
08-18 13:19:47.725 9690 9690 E AndroidRuntime: at androidx.camera.camera2.impl.i.a(Camera2DeviceSurfaceManager.java:29)
08-18 13:19:47.725 9690 9690 E AndroidRuntime: at androidx.camera.camera2.impl.i.(Camera2DeviceSurfaceManager.java:4)
08-18 13:19:47.725 9690 9690 E AndroidRuntime: at b.d.a.a.a(Camera2AppConfig.java:2)
08-18 13:19:47.725 9690 9690 E AndroidRuntime: at androidx.camera.camera2.impl.Camera2Initializer.onCreate(Camera2Initializer.java:2)
08-18 13:19:47.725 9690 9690 E AndroidRuntime: at android.content.ContentProvider.attachInfo(ContentProvider.java:1940)
08-18 13:19:47.725 9690 9690 E AndroidRuntime: at android.content.ContentProvider.attachInfo(ContentProvider.java:1915)
08-18 13:19:47.725 9690 9690 E AndroidRuntime: at android.app.ActivityThread.installProvider(ActivityThread.java:6770)
08-18 13:19:47.725 9690 9690 E AndroidRuntime: … 10 more
08-18 13:19:47.864 891 1317 E rs$DefaultThreadFactory: ===== Detect pool-thread leak =====
08-18 13:19:47.865 6239 20648 E id.app.launche: No package ID ff found for ID 0xffffffff.
08-18 13:19:47.867 6239 20648 E IconLoader: Could not find icon drawable from resource
08-18 13:19:47.867 6239 20648 E IconLoader: android.content.res.Resources$NotFoundException: Resource ID #0xffffffff
08-18 13:19:47.867 6239 20648 E IconLoader: at android.content.res.ResourcesImpl.getValueForDensity(ResourcesImpl.java:237)
08-18 13:19:47.867 6239 20648 E IconLoader: at android.content.res.Resources.getDrawableForDensity(Resources.java:902)
08-18 13:19:47.867 6239 20648 E IconLoader: at android.content.res.Resources.getDrawable(Resources.java:842)
08-18 13:19:47.867 6239 20648 E IconLoader: at com.android.systemui.shared.recents.model.IconLoader.createNewIconForTask(IconLoader.java:118)
08-18 13:19:47.867 6239 20648 E IconLoader: at com.android.systemui.shared.recents.model.IconLoader.getAndInvalidateIfModified(IconLoader.java:94)
08-18 13:19:47.867 6239 20648 E IconLoader: at com.android.systemui.shared.recents.model.RecentsTaskLoader.getAndUpdateActivityIcon(RecentsTaskLoader.java:328)
08-18 13:19:47.867 6239 20648 E IconLoader: at com.android.systemui.shared.recents.model.RecentsTaskLoadPlan.executePlan(RecentsTaskLoadPlan.java:225)
08-18 13:19:47.867 6239 20648 E IconLoader: at com.android.systemui.shared.recents.model.RecentsTaskLoader.loadTasks(RecentsTaskLoader.java:173)
08-18 13:19:47.867 6239 20648 E IconLoader: at com.android.launcher3.quickstep.RecentsModel.onTaskStackChangedBackground(RecentsModel.java:269)
08-18 13:19:47.867 6239 20648 E IconLoader: at com.android.systemui.shared.system.TaskStackChangeListeners.onTaskStackChanged(TaskStackChangeListeners.java:82)
08-18 13:19:47.867 6239 20648 E IconLoader: at android.app.ITaskStackListener$Stub.onTransact(ITaskStackListener.java:50)
08-18 13:19:47.867 6239 20648 E IconLoader: at android.os.Binder.execTransact(Binder.java:739)
08-18 13:19:47.871 891 1317 E rs$DefaultThreadFactory: dalvik.system.VMStack.getThreadStackTrace(Native Method)

Screenshots:

Tl;Dr - it crashes.

Have you tried uninstalling the Monzo app, then restarting your phone before downloading & installing the Monzo app?

Yes, I’ve tried restarting then reinstalling, the app still crashes.

Can you try installing it on another phone? That would allow you to rule if it’s a problem with your account in general or with the phone?

1 Like

This is also happening on my device (Razer phone 1st edition, android 9 PIE) so doesn’t seem to be an isolated issue. This started happening after I updated to android 9.

1 Like

Is the Monzo app granted to access storage and camera in your phone settings (permissions?)

Hi all,

Thanks for your responses.

I haven’t tried installing on another phone but I don’t have a Monzo account yet - I’ve not been able to make one since the app doesn’t run (this is my first time trying to use Monzo).

I have tried manually giving the app all the permissions it lists in the play store in the phone’s settings after installing, before running it. No change.

I’ve granted it all requested permissions, restarted and the issue is still persisting.

Is your phone rooted and/or running a custom ROM?

Do you have Google Pay installed and does that work?

Non rooted, no custom ROMS, google play is working as expected

The phone is box standard - nothing special, no rooting or anything like that - just the software versions I listed in the first post.

I use Google Pay for payments with no issues.

I’m suspecting your camera issue may need resolving, to eliminate that from further diagnosis.

Just tried to directly open the camera and that fails too - seems odd that the monzo app is limited by a camera though… but that must be it

1 Like

The camera on my phone works with no problem and no other app has an issue with using the camera. Not sure why there are errors in the log due to the camera though…

Update: I tried again and this time the app opened. I haven’t made any changes between when I last tried to open it and it didn’t work and now when it did… So I don’t know what’s going on here.

The only difference I can think of is that this time I was on my LTE connection rather than WiFi (I have already tried it on three different WiFi networks and it crashed in all cases).

1 Like

Getting the same issue here! have tried uninstalling and reinstalling, uninstalling, restarting and reinstalling, data and wifi connections, clearing cache and data.

Am on the Razer Phone 1, updated to Android 9 the other day, could be related.

Need to make some payments fairly urgently and don’t have another device to do this on annoyingly.

Not sure about the issue, but you may be able to do what you need to on their web page - http://web.monzo.com

Edit: Maybe not, it only lists the below functions

  • See your list of accounts
  • See your transactions
  • Freeze and unfreeze your card
  • See your account balance

Android had a big ish update last night.

Maybe check you are on the latest version in your phone settings?

Complete theory, but you never know… Switch on airplane mode to kill all transmitters, then switch it off, let WiFi/Bluetooth/Mobile wake up and then retry - does this make any difference?

I found the issue in my case! I looked into the exception being thrown and it refers to to enabling the camera shutter sound. So it turns out if your phone is set to do not disturb or silent this throws an exception and breaks the app. Hopefully this will help you guys too :slight_smile:

9 Likes