[Android/iOS] Urgent chat option missing from JA

Help Bug Reports
1

The urgent option seems to have disappeared from the app (on Android at least).

2

The urgent option is there for on Android but it comes up only when you click the big orange button Chat with a real human
It doesn’t show if we go into chat history and start a new conversation from there.

Screenshot_20180815-083336__01


Screenshot_20180815-083157

3 Likes
3

Maybe A/B testing? They often make some small changes to gauge feedback

4

Hmm, no I’ve figured it out. It’s there for the personal account, but not for the joint account…

1 Like
5

Same here the urgent option disappears when you switch to JA but is there for sole on iOS.

Also separated this out in to a bug report for @HughWells etc to investigate :smiley:

6

I’m not aware of any experiments on this (but that wouldn’t be a first :wink: )

I’ll do some digging :+1:

2 Likes
7

It’s still missing (I’m trying to unfreeze my account).

@HughWells - Any chance you could circumnavigate the process and unfreeze my card?

Current waiting time is 2 hours in the chat!

Cheers

1 Like
8

Have you started a chat?

The update on this is that yes, it is a bug. Will be fixed soon :slight_smile:

9

I have indeed!

Do I need to do anything?

10

Nope :slight_smile:

11

I thought I’d brighten up your day with a GIF.

image

5 Likes
12

Did you find anything out about this @HughWells?

13

It is a bug :wink: It should have been fixed?

1 Like
14

I’m afraid it hasn’t :pensive:

15

Fraid not @HughWells. Not showing on JA for latest prod release :persevere:

image

1 Like