No one replying to my chat on the app. What do I do?

Help
1

Screenshot_20181115-201302

I’d like to cancel the switch for now but no one is replying.

1 Like
2

Do you have the option to start an urgent chat? They’re very busy so could be a couple of days before they reply otherwise

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3

Don’t think there’s any option like that.

4

When you click chat to a real human in the help page do you get a screen similar to this?

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If so then enable urgent chat on it and add a comment

5

I seem to have lost the Urgent toggle in my app, too.

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6

There’s a telephone number on the back of your card, try that.

7

I’ve just sent a DM asking for your email so I can take a look!

4 Likes
8

Beth to the rescue!

1 Like