Hey everyone
I’m Guy, a backend engineer on the Monzo US team. A small but useful update for you today ![]()
We’ve all had that moment - when you can’t find your phone. Or keys. Or worse … your Monzo card. Even with its bright hot coral color, you can’t find it and you’ve looked everywhere.
You can freeze your card in-app at any time with one tap, and defrost it once you’ve actually found your card. ![]()
But what if it’s really lost?
The dreaded message to customer support only for them to ask for another selfie video — just kidding, our support team are the best. ![]()
Well now, you can order a replacement card right in the app!
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Tap the “Manage” tab for the card you need to replace
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Scroll down and tap “I need a new card”
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Tap the reason why you need a new card
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Confirm your name and address where it will be sent
We’ll get a new card sent to you right away.
Your old card will be automatically deactivated so no one else can use it.