Hey everyone I’m Guy, a backend engineer on the Monzo US team. A small but useful update for you today
We’ve all had that moment - when you can’t find your phone. Or keys. Or worse … your Monzo card. Even with its bright hot coral color, you can’t find it and you’ve looked everywhere.
You can freeze your card in-app at any time with one tap, and defrost it once you’ve actually found your card.
But what if it’s really lost?
The dreaded message to customer support only for them to ask for another selfie video — just kidding, our support team are the best.
Well now, you can order a replacement card right in the app!
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Tap the “Manage” tab for the card you need to replace
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Scroll down and tap “I need a new card”
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Tap the reason why you need a new card
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Confirm your name and address where it will be sent
We’ll get a new card sent to you right away. Your old card will be automatically deactivated so no one else can use it.