Iām loving the communication from 
on this. Even though itās not their fault they are always keen to be transparent and open about the issues they have been having. No shirking, no hiding, no bluster, and no spin.
Conversely, my legacy bank would probably charge me for the privilege of being sent an email!
Thank you @anon91821566 and the team. 
Great to see the CA still working during the downtime on prepaid. Must admit Iāve not had any issues as yet.
Paraphrasing @anon91821566 āIām sorry weāre currently using this shit service. Canāt wait to get you onto our quality techā.
Perfect timing. I\m not a regular on the community, but i do use my card every day, and was starting to get exasperated about the failures recently. I also completely agree with the sentiment from @anon4562461 !
Or to put it another way ā¦ unless you go for one of our current accounts (which I do NOT want) the processing service will continue to be flaky at best?
Why donāt you want a current account? You can use it in exactly the same way you currently use the pre-paid card?!
Iām afraid you wonāt have a choice either, Monzo will be switching all users to the current accounts. But as Ben says, there should be no reason why you canāt use the current accounts for all of the things that you currently do with the prepaid cards.
I donāt really understand why people wouldnāt either - just use it exaaaaaactly the same as you do now. No difference.
Youāll be able to use the CA in exactly the same way you use the Prepaid now. You donāt HAVE to put your salary in it, you donāt HAVE to set up Direct Debits on it. Just continue using it as you do currentlyā¦
Thanks for the update. I promised someone Iād use my Starling card for a few days and give some feedback, this seems like the perfect time.
Hi, Iāve subscribed for sms notifications on Monzoās statuspage.io. The subscription small print states:
āMessage and data rates may apply. Go to www.statuspage.io/terms for terms and conditions.ā
When I follow the link Iām being redirected to some general T&C that have no mention of this.
So my question is: am I being charged for subscribing to the status updates by Monzo?
noā¦by your mobile phone provider
If you donāt get charged for receiving text messages then you wonāt be charged for these messages.
Iām not sure if some old tariffs still charge to received text messages when abroad?
Text messages can be chargable on some tarriffs particularly when a prepaid account rather than pay monthly or when roaming outside EU, onboard a ferry or in a Crown Dependancy. But it all depends on your mobile supplier and tarriff so there is no hard and fast rule. You would be advised to check your supplierās website or contact their customer service as they can give an answer tailored to your particular account
Might be worth mentioning that nobody will be under any obligation to move to the current account, but all prepaid accounts will be closed by (approx) the end of the year. So if you want to stick with Monzo, you will have to upgrade to the current account.
Yeah, what downtime? whistles nonchalantly
Everyone was informed last year that the pre-paid card was only a temporary thing. The current account has always been the end game.
Personally I think once the current account is fully rolled out Monzo should invite their current payment provider to use Monzo systems instead (for a fee), far more stable.
Iām really happy with this response! Itās a nice touch to get a simple email taking ownership of the issue by apologising and confirming that the in house processing will happen for current accounts. 
Has already happened (just me being pedantic) and the current accounts havenāt suffered any of the previous downtime so it is working very well so far.