I am finding i can connect for a maximum of five minutes and then the connection expires? Any known fix?
1 Like
Same issue.
Just signed up for Monzo Extra hoping to use it with my Amex card and it connects successfully, starts syncing transactions, and about 5 minutes later loses connection again and asks for it to be renewed.
Yep - i cancelled in the end - no AMEX access means pointless.
I did contact monzo but they had no solutions.
Yeah, probably have to do the same too. Canât seem to raise a support ticket that gets a useful response through the Monzo app.
Surprising given theyâre pushing the new paid accounts hard at the moment and I was all up for the ÂŁ3 fee to see my Amex transactions alongside my other accounts.
Iâve used other budgeting apps recently with my Amex account and the open banking connection and they work flawlessly.
I have an outstanding issue with a duplicate transaction showing on my connected Barclaycard and like you, the support response has been pretty poor⌠Iâve raised a formal complaint as I am paying for a service which is seemingly broken and the response I have received has been tardy to say the leastâŚ
Same - had no problem elsewhere so concluded it was a monzo issue.
FYI - just tried reconnecting my Amex account today and itâs stayed connected for several hours nowâŚlooks like it might have been fixed.
2 Likes
Great - will try again.
Issue: Barclays Linked Account Expires After Minutes
Details to reproduce:
Navigate the the Home page
Click âRenew accessâ on the Barclays card.
Follow through the link account process.
See that the account is indeed linked
Leave the app.
Minutes later a notifucation appears informing me that the account link has expired and I must renew access.
Notice the time in the screenshots added
OS: iOS
Device: iPhone 11 Pro Max
App Version: 5.73.0
Screenshots:
I see this quite regularly with John Lewis credit cards. have to reconnect every few days. And then the John Lewis app just has a huge list of all Monzo authorisations, all of which donât expire until 9999!