Amazon refusing to refund/replace an item stolen by a delivery driver

“Earth’s most customer centric company” is quite the tagline!

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“My feedback is it should not have taken all this effort to get my money back”

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Right?! I get that CS have to follow a script but this has been an awful experience, I daren’t order anything from Amazon again…

Though I feel guilty that a man is most definitely about to lose his job.

Who could’ve been the culprit to steal your iPad so it’s swings and roundabouts really.

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They need to make delivery more secure that’s for certain!

Why? He is a thief and the reason why you have been under all they stress.

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Amazon staff lose their jobs for much less, so nothing to feel guilty about here. I’m glad it’s worked out ok for you as that’s a lot of money to have go missing.

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Won’t it depend if they press for criminal charges? Then this will flag on checks made by future employers? Otherwise they’ll likely just move onto another delivery company who will be on a recruitment drive given the time of year.

Either way I agree. Everyone knows stealing is wrong, so when you make the decision to do it you also have to account for the fact that you will suffer the consequences if caught.

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