Amazon refusing to refund/replace an item stolen by a delivery driver

UK General Chat
43

Right?! I get that CS have to follow a script but this has been an awful experience, I daren’t order anything from Amazon again…

Though I feel guilty that a man is most definitely about to lose his job.

44

Who could’ve been the culprit to steal your iPad so it’s swings and roundabouts really.

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45

They need to make delivery more secure that’s for certain!

46

Why? He is a thief and the reason why you have been under all they stress.

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47

Amazon staff lose their jobs for much less, so nothing to feel guilty about here. I’m glad it’s worked out ok for you as that’s a lot of money to have go missing.

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48

Won’t it depend if they press for criminal charges? Then this will flag on checks made by future employers? Otherwise they’ll likely just move onto another delivery company who will be on a recruitment drive given the time of year.

Either way I agree. Everyone knows stealing is wrong, so when you make the decision to do it you also have to account for the fact that you will suffer the consequences if caught.

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49

Maybe a format of the email you send and all the email addresses you sent to. I need them to take me serious too they have just been using those bot emails to stall me and it’s getting frustrating

50

Last Friday this happened to me. OTP protected parcel marked as delivered. On the delivery date I received an email saying delivery attempt failed. After 2 hours received the mail as delivered. As I found delivery drivers can bypass OTP in second attempt. I lost my £167. In trying to get it back.

51

Whatever anyone says, it’s the merchant who needs to refund you, they’ll have likely paid for insurance and they can claim it back.

52

That’s awful—sorry you’re dealing with this. A few things you can still try:

  • Escalate with Amazon (ask for a supervisor, use chat + phone, reference OTP delivery theft). Be clear the package was tampered with at handover.

  • File a written police report anyway (online report if available). Even if they say Amazon is the victim, get a reference/case number.

  • Chargeback with your bank/card issuer citing item not received / stolen at delivery.

  • Submit photos, van reg, date/time to Amazon’s Executive Customer Relations (email or written complaint).

  • If in the UK, consider Action Fraud for a report number.

It’s not “that’s it ”chargebacks and escalation often resolve this when frontline support won’t.

54

Y’all replying to a thread over two years old…

4 Likes