Anarchist
(Press âHelpâ search âContact usâ or email help@monzo.com or call 0800 802 1281)
21
You are free to use locked pots any way you choose, of course.
It seems that they are not working for you right now, and as others have implied, they may never work the way you want.
Can I suggest setting up another account with another bank (you could cut up the debit card if necessary) for your bills, and set up a standing order every pay day? It achieves the same objective, until Monzo allows DDs from pots.
actually they were almost truly locked and it works great. remember they dont always reply so quick so you never know if theyâll reply at that moment or in a few hrs, i mean seriously would you really wait with the probability of being replied to in 20mins or a few hrs? it would deter you wouldnt it from purchasing a product at that moment.
but apparently people can now simply unlock the pots themselves which makes absolutely no sense, its actually so stupid. if im at a store and i have the urge to buy a product, i will simply unlock the pot and pay for it wouldnt i?.
so which is better?
option 1- locked pots and having to contact customer service to unlock them,
option 2-unlock it yourself?
Im not sure âwasting Monzo cops timeâ is correct , Monzo introduced a feature which some people found useful , Monzo didnât initially understand the ramifications of the amount of people that would use this feature in an unintended way ( that Monzo intended ) ie customers locking and unlocking quickly / repetitively etc etc , when they launched the feature - which then took up a lot of cops time so had to change the feature
well clearly its no different than a standard pot (which did not work for me at all) except you can lock it in your imagination and pretend its locked. it really is stupid because it defeats the whole purpose. this is why i dont want to update the app and get this silly feature. and no im not misusing it, im using it the way it should be used, its difficult to take the money out which is why it works so great.
i dont use the pots like that.the only thing i mainly unlock pots for is direct debits. its not like i ask monzo on a daily basis to unlock the pot. i usualy ask few times a month which i dont think is bad.
presumably some people did though , which is why it was stated that it was costing a lot of cops time ? a few times a month multiplied by 1,000,000 takes an awful lot of cops
I think the mistake Monzo made was to have the maximum amount of âlock abilityâ in the first version of this feature.
They didnât anticipate so many people would use the locked pots in this way (to regularly dip in and out each month), and therefore the extra load on the CS team was untenable.
Theyâve now stripped it right back, so yeah, itâs pretty useless - But the idea is they will build more âfrictionâ into the feature little by little (which is what they should have done in the first place).
Ultimately, whilst you are completely entitled to use the service anyway you wish, Iâm sure you can see the flip side of it as well, and how the whole customer service operation would have been worse if this carried on.
Perhaps there are other ways you can add âfrictionâ into your budgeting habits?
It could be to use a different bank - Perhaps chose one where you only do online banking and donât install the mobile app on your phone - The thought of using a PINsentry card reader to access my money would be enough to put me off!
Or, failing that, like I said before, moving the DDâs to the start of the month really helps (assuming you have the money to cover all the DDâs for that month).
Out of interest, why donât you just lock a pot for each bill that you only put the amount necessary for that bill into, and set the unlock date to be the date that itâs needed for that bill?
As I have mentioned many times. I use 2 bank accounts as a way of controlling spending. Itâs modelled on Squirrel.me but best not waste money on a service you can set up yourself.
I now use Monzo as a salary/billing account and have a standing order to send money weekly to N26 as my spending account. Its helped me loads having the system this way. Lockable pots are now useless so standing orders move money from my salary/billing account to my savings accounts.
Hereâs a thought: why not use the committed spending feature so that all direct debits etc. are pulled to one side to prevent you from spending the money?
The fact you donât update the app is a matter of personal preference, however this does leave you open to cyber attacks because there are always people out there looking for vulnerabilities in peopleâs security, especially when you have quite literally advertised it on a post that is public to those who search it.
I donât mean to come across abrupt if I do, but I believe in security and would strongly recommend anyone update their apps regularly to ensure they have the most up to date security patches, even more so when it comes to banking apps.
To go back to the main point raised, having direct debits go out of locked pots is a good idea, but personally, Iâd opt for updating the committed spending function so you can set aside money you canât touch for your main expenditure
A classic example of the minority ruining it for the majority
Well done! Now everyone loses out, yourself included, but it still doesnât appear that youâve learnt anything from it
I wouldnât mind but even when people offer help and explain better ways the selfish attitude and narrow mindedness shown astounds me.
Iâm now waiting for the post where the OP complains because something bad has happened to their finances caused by a critical bug that was fixed months ago⊠Some people are unbelievable
Edit: It appears that itâs not possible to ignore or block Monzo updatesâŠ
When Locked Pots were announced I thought it was an absolutely fantastic feature and was so glad it was released. Knowing that there was no way of getting access to that money until the set date so I wasnât tempted to spend the money I needed to save worked an absolute miracle (compared to previously just putting cash in pots for stuff and taking it out) The added step of having to ask to do it was a big barrier to just spending it. Which was good because it meant I never asked.
I agree, it appears some have ruined this for everyone. I can understand Monzo doesnât want to be spending ages unlocking pots all the time etc. But I do think the new solution of âself unlockingâ is a massive step backwards and seems pointless to even have as a feature.
Can we not come up with a better system e.g. Revert back to the old system with a strict opt in or heck even a small fee per early unlocking request?
I definitely think this would deter those who misuse locked pots! Love this idea to stop people from unnecessarily hassling Monzo to unlock them. This would also cut down on those who complain about not receiving a swift reply to their query/concern because theyâre resources arenât taken up elsewhere too.