Address change - residential address required

Help
1

Hi,

I have recently sold my home and am working abroad as a contractor. In order to maintain a UK address I have set up a mailbox for mail to be forwarded to. All my other financial matters are now using this new mailbox but I am unable to alter the address on the Monzo App. I have manually enter the address because it is not a residential address but when I go though the process of entering my PIN, the application simply says

“There was a problem, please try again and contact us if it continues”

I have tried many times with wifi and mobile data and confirmed my PIN is correct. I assume this issue is because the address is not residential but it needs changing ASAP as i no longer have access to my old property

Regards
MK

1 Like
2

Hi!

I’d recommend copy-pasting this into in-app chat, and the staff can help you :slight_smile:

3

Hey @spectron :wave:,

We use card delivery as a proof of address which is why we require a residential address. Do you have a family member or friend with a trusted UK address while you are contracted abroad?

1 Like
4

Presumably the PO box provider will happily forward them the physical card at an extra fee.

5

Interesting. Weird that all my other bank accounts have been switched over to use this address yet Monzo won’t allow it. Halifax Plc, TSB, Barclaycard, Nationwide; they accept my new address yet you won’t.

Time to move on I think

6

Please contact us via the in app chat if you would like to have a further conversation about this. :slight_smile:️

7

Probably because many banks have two addresses in their systems so they have changed the mailing address but left the residential address unaltered

1 Like
8

Rubbish Mirow.

My brother is quite high within the Halifax PLC IT & he assures me that the only address they now have is the non-residential one

9

I said many banks (having seen 3 systems and done work with 2) I did not say all banks.

PS Nor did I mention building societies like Halifax or Nationwide. :wink:

7 Likes
10

Halifax plc isn’t a building society Mirow, it’s a bank and has been for 20 years

11

That bit was a joke…Don’t worry, I put an emoji in to make it clearer!