Active card check just now

Hello Monzo Community, hope you are all well.

I just had a notification that an active card check was happening. The company was "phg north campus Paris TX "- cant find anything on google about what company is or does. Ive ordered a new card but wondered if any one has experience with this company. Worrying because the active card check need all my card info if i remember rightly ao where the hell did they get those.

All the best

Ell P

Monzo user in UK

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Scroll down to the bottom of the transaction, it will be in grey text on the light background, what does it say?

It’s a healthcare provider in Texas according to Google. Or at least that’s the closest matching thing, so it could be something else unrelated to that.

Your details will either have come from a data breach on another website or a successful phishing attempt. You’ve done the right thing cancelling and ordering a new card at least.

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Be really careful as sometimes they create these fake transactions and then call pretending to be your bank

If you get a call from Monzo it isnt Monzo

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+1 for this. If your details were somehow compromised this is a trick we’ve seen fraudsters use to try and win your trust. “Gosh someone from the fraud team called about this transaction, it must be legit”. It’s really not.

We never call you without arranging it via the app first!

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