Account balance not updating

Hi, so have topped up my monzo prepaid account from my Lloyd’s current account on 26th October but balance is still showing as my initial top up of £100. Yet the money has gone out of my Lloyd’s account. Can someone advise if there’s an issue and when this is likely to be working properly?

Contact Customer-Ops in the in-app chat. They’ll be able to help you.


Hi Kavita, I have shared this message with our support team to follow up - but it’s worth reaching out via the in app chat or emailing help@monzo too as they may be able to get to the bottom of this for you more swiftly!

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Thank you both, shall start an in app chat!

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