Account balance not updating

(kavita patel) #1

Hi, so have topped up my monzo prepaid account from my Lloyd’s current account on 26th October but balance is still showing as my initial top up of £100. Yet the money has gone out of my Lloyd’s account. Can someone advise if there’s an issue and when this is likely to be working properly?

(Mark Edmonds) #2

Contact Customer-Ops in the in-app chat. They’ll be able to help you.

(Naji Esiri) #3

Hi Kavita, I have shared this message with our support team to follow up - but it’s worth reaching out via the in app chat or emailing help@monzo too as they may be able to get to the bottom of this for you more swiftly!

(kavita patel) #4

Thank you both, shall start an in app chat!