I want to transfer money to an account with a different bank. I go to the transfer icon and I can see a list of names… but no account info. I’ve got no way of knowing from within the app which of the previous payees with a similar name is the correct one. This is really bad UI.
My options seem to be
- Add my bank account as a new payee (again!)
- Make a test transfer of £1 across to see if it lands in the right bank account.
You know what the account details are, you must have them behind the scenes. So please display them on the list (or if you think that would clutter the list too much (rolls eyes) at least include it on the pay page.
Sending money from one place to another is all about giving the customer confidence that their money is going to the right place. Your app at the moment doesn’t give us that confidence, and it should.