My first port of call was Monzo chat (yes I still have the button) to get them to stop the money being taken while I figure out where it has gone wrong. Is it Monzo, is it the supplier? But either way I can’t have £9k leaving my account!
Someone from Monzo called Gabby responded immediately and I didn’t even go through the urgent process where you tap into the transaction. Gabby and I exchanged messages which was like live chat, just like the old days of Monzo and within minutes she reassured me everything from their end would be done but I need to speak to Calor.
After being on hold to Calor for 39 minutes I finally got through to them and it was just a system error
So I just wanted to share my nice customer service story (while laughing at the situation because I can now ) because as people keep saying there aren’t enough
At least if the money did attempt to be collected, you’re covered by the DD guarantee scheme. Might be a bit of stress at the time, but then it gets sorted.
Yeah big tank. Ours is LPG and it’s buried in our garden, others are not so fortunate and have them visible. Ours used to be at the end of the driveway until we paid a small fortune to hide it underground.
A tanker comes with a huge hose and fills it every few month.
) because as people keep saying there aren’t enough 
