A nice normal day for me… working away… when suddenly my phone vibrates…
I check the app…
My direct debit has increased 9900% ???
My first port of call was Monzo chat (yes I still have the button) to get them to stop the money being taken while I figure out where it has gone wrong. Is it Monzo, is it the supplier? But either way I can’t have £9k leaving my account!
Someone from Monzo called Gabby responded immediately and I didn’t even go through the urgent process where you tap into the transaction. Gabby and I exchanged messages which was like live chat, just like the old days of Monzo and within minutes she reassured me everything from their end would be done but I need to speak to Calor.
After being on hold to Calor for 39 minutes I finally got through to them and it was just a system error
So I just wanted to share my nice customer service story (while laughing at the situation because I can now ) because as people keep saying there aren’t enough