Make sure you get the fact it’s an error in writing ASAP, write to them to make sure the system is corrected. BG once misbilled me, despite admiring it was an error on the phone several times they kept chasing the debt by letter and then sold it to Lowell, it took years and a massive battle to finally get it retracted and my credit score amended. Hope this doesn’t happen to you but just in case I would actively chase it down early.
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That’s a good point. I’m a bit soft like that though and I like to give people the benefit of the doubt.
I’ve no reason not to trust what they said because other than this I’ve had no issues. So push comes to shove I hopefully have enough evidence from my Monzo chat as well as a call record to them at the same time that should support my claim.
I guess I’ll find out on Tuesday though 
Not that I have £9k to give them 
In fact I might dump all my money into a pot the evening prior just in case…
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It’s for people who are rural because we’re not connected to the mains gas. Therefore we have to have our own supply and store it in a tank.
They remotely monitor the amount of gas left in the tank and when it is getting low they come in a big truck, without asking, and fill it up again. You get a receipt posted through your door that says how much they pumped in, when, the levels before and after and how much it cost.
This is then added to your account and you split the payments over the year. So it might cost £400 each time and they come 3 times a year - (£1,200) I’ll pay £100 per month. If I use more than they predict my account will go into debt and the next year they’ll ask me to pay a bit more each month to catch up.
So payment wise it kind of works like normal gas really.
In theory because we’re buying in bulk it’s supposed to be cheaper, but LPG isn’t that cheap unfortunately 
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They own the tank and they’re responsible for periodically checking it’s all safe (which I believe the filler person does as well) and they will replace or fix any issues. I think they swap them out every 10 years regardless too.
If I was to switch suppliers, they have to sell the tank to the new suppliers and it then becomes their responsibility.
I was unsure about it at first but just like any pressurised things these days, there are purge values (or whatever they’re called) to release pressure and other safety bits to stop if from actually exploding.
The regulations on them seem to change quite a bit too. As mentioned, we used to have it at the end of our drive so it was near our shed. This broke some recent rule changes about what can be stored near it and how far they need to be away - so we had to get it moved and they decided to replace it at the same time because it was near the end of its 10 year life span.
Thankfully other recent rule changes meant that we could opt for an underground installation so we capitalised on the opportunity and paid to have the groundwork done so they could just drop the new tank in the hole. Now we just have a little manhole cover in our front garden that they use to attach the hose to fill it instead of a big ugly tank stuck on our drive.
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The company won’t have cancelled the direct debit because I don’t think that’s possible at this point. But anyway, it’ll bounce and if it didn’t you could get it refunded immediately anyway.
For additional certainty you could always cancel the direct debit instruction in the app, but then you’d have to put your details back in on the website later in the month.
I think it’s fine to trust them for now but in the case you start getting letters saying you owe them £9000, honestly just start writing formal complaints in until they actually cancel the debt, wish I had done that so bad!
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So when it needs replacing you have to dig it up again?
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They will have to do this, but yeah…
I’ve got a while yet so I’ll have hopefully forgotten how long it took for the grass to grow back because all the birds and stuff kept eating the seeds
They handled this as well by the way. Some poor guy came out so many times just to sprinkle seeds around.
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Just add, it’s not burried in a way that it is surrounded in soil.
It’s in a sort of box… So they only have to skim the surface soil off and then they can simply crane out the old one and drop in the new one.
Oh my god if I’d seen that push notification Calor would owe me money for a new pair of kecks 
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Man comes out to spread his seed 
sorry I’ll go now 
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I know you were all eager to know what happened today… well thankfully, only £90 came out so all was good in the end.
Everyone can relax now 
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PHEW! 
I can sleep now
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—-€
Guess I can put these away then.
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I’m sure the forum would’ve had a whip round to help out if it was £9,000
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I’d have sent thoughts and prayers 
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I’ve got £50 but for that I want to see Rudedog dance for it 
I suspect it won’t quite be as good as Magic Mike 
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Out of interest how many forum members do we have?
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Oh wow, didn’t expect it to be so high.
That’s ~25p each 
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But if you take away how many people you were rude to, that means the rest have to pay about £75 each! 
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I work for Calor’s main rival (the biggest LPG supplier in Europe as my bosses keep telling me, although Calor is bigger and more well known within the UK).
People who aren’t on the mains gas network either have a tank in the garden that’s filled up by what’s called a mini-bulk tanker that comes round every few weeks/months -
Or they have a set of two, four, or six 47kg gas bottles sitting in their garden connected to the house. Half in use and the other half as backup. So if they have 4 - when two run out, they switch to the other two and order two more. If that makes sense.
If you have bottles rather than a tank it can be incredibly expensive. Some people just use it for cooking and have electric heating so one 47kg bottle lasts literally a year or more. But some people who don’t or can’t have a tank installed (access issues for the truck that comes round to fill it up or whatever) and don’t want or like electric heating for some reason (or it’s just a legacy system that they can’t afford to replace) run their whole house heating system off of 47kg bottles - they’ll go through 4 bottles every few weeks in the winter, at between £55 and £80 a bottle. Some people are paying several hundred pounds every two weeks and we’re apparently a lot cheaper than Calor too.
I actually had no idea so many people weren’t on the gas network until I got this job. Mostly it’s people in the countryside and in awkward places. But sometimes I’ll deliver to a house that’s right in the middle of everything but for some bizarre reason got left off the network.
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