Is the Monzo complaint system also broken?

[Ordog]

@Dwarf

Clearly they have never looked at their forum …

They will hopefully see more of the positive stories that are emerging if they do

@breville_monkey

£25 is probably similar to what you’d get from FoS unless you can show how you ve been materially disadvantaged

I agree £25 is likely the best you’re going to get. I spent the best part of a year fighting an issue with another company and I didn’t get much more than that. The FoS don’t pay you on time, just a small amount for the inconvenience that they keep around the same for everyone.

@urban

I would be delighted if they just sent an email saying: I’m sorry this didn’t work out, we gave you false expectations, and we’re going to look into how we can prevent this happening to anyone in the future.

You’re never going to a reply like that from any company. They’d be shooting themselves in the foot because it would open the floodgates for everyone to make a claim.

@urban

Sorry, my mistake, they did say they’d talk to COps to ensure that staff give correct info about timescales

This is more acceptable and it sounds very reasonable to me. You got a “reward” for giving them some good feedback and they’re hopefully going to put steps in place to prevent it happening again