Did you sign up to the Beta yourself, or were you automatically put on it by Monzo (I’m assuming this would only happen if you were a brand new customer, I don’t believe Monzo have moved any old customers over to the new UI yet… Could be wrong though).
No I’m an Alpha user, definitely not a new user. I asked to be put on it but I informed CS of this when I opened the conversation, my concern is that they seem to think the pot has been deleted and I’ve stopped receiving replies from them.
Sorry but saying ‘You shouldn’t be contacting CS about it’ is a pointlessly inflammatory and condescending comment. Monzo has a very large percentage of users who do not use this forum, so their first port of call when experiencing an issue is to contact Customer Service, regardless of whatever version of software they’re using.
Laura, Nick is only trying to say that only people on the forum being existing customers would have signed up by the form knowing the bugs and issues for beta version. We were told not to contact customer services unless we wanted to revert back to old design. Yes normal queries through customer services.
If you’d read the initial piece from Bruno (I think), he specifically asked for new beta users to not contact CS - That’s not us telling you not to, it’s Monzo saying “if you want to try out this new UI, don’t contact CS with all the bugs etc”.
Ultimately, signing up to this new UI came with risks of bugs and what not… It was very clearly explained at the start.
As I said before, If I were you, I would ask my partner to withdraw the money from the Pot into the main balance… Problem solved for now.