Uh… missing payments is much less desirable though!
Pretty surprised at the decision to go that way on the trade-off, that doesn’t sound right to me at all.
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Another instance of this (same 3 SO’s) again on 25/1 this time owing to a time out between Monzo and the receiving bank.
Had to make the payments manually.
Doesn’t fill me with confidence.
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This is a concern. I wouldn’t have even thought it was a possibility that Monzo hadn’t created code to deal with this situation. Surely things like this should be a priority to fix?!
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This topic was automatically closed 180 days after the last reply. New replies are no longer allowed.
I just had my rent standing order payment declined. After speaking to Monzo support it turned out to be the same problem as described above.
Firstly, credit where due - Monzo support are excellent. I had a reply within minutes.
Secondly, real-time feedback on declined transactions is very useful.
However, I feel there should be more explanation in the decline notification, and an option to retry.
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Hi Chris, thanks for pointing out the closed topic. I’ve re opened it and moved your post 
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