Time to get that formal complaint submitted now. Would be surprised if you didn’t get some form of token compensation payment. Sorry to hear you’ve had such a bad experience with Monzo here 
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Actually that’s a good point I’d not considered. With a single chat, if you subsequently have another issue within that 8 hours, would you not be able to get assistance? 
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40 minutes on the phone. Still waiting for an answer. Absolutely shocking.
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Third phone call in.
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Looks like we have now 
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4th call now
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I’m absolutely livid right now
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I’m drawing attention to the absolutely abysmal service. It’s absolutely shocking. I want people to understand this is an issue that needs sorted, and Monzo can’t just let it fly under the radar. I really hope who have been victims of fraud don’t have to go through this
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Alas this is a common vent; I don’t think you’re telling us anything new.
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Yeah, Alan can stick it on his big list of things that aren’t getting done and post a few 
emojis.
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This thread is ridiculous, we went through the process a few times in another thread when I had to do it in August last year. I’m pretty sure I recall @Dan5 saying you could raise the day before, I countered this because I tried a few times and I was always told no, so i think this thread proves you can’t. I had to raise my limits twice, however both times were simple as it was just before Monzo changed their support times so I sent the message at 00:01 on both days along with following messages answering the questions I knew they’d ask including the selfie. This meant I only had to actually speak to the cop once each time, what I did find is the limits were always raised a while before I actually received a reply to tell me it’s done so try and keep an eye on the limits section of the app.
This thread shows that Monzo really need to improve this. They could make it so much easier, Under your daily limit, have a button saying “Need to temporarily raise this limits?” Click that, fill out a form, why, when, how much, upload selfie. Press send, it goes straight to the right “Specialist”. It’s quite farcical really that this is still causing so much stress for people
Sorry this is happening for you @Tainted-Archer, I hope they pull their finger out soon.
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Finally got through on the 17th minute of my 5th call. Thank you for your comment and highlighting the point I was trying to make.
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I’m not in any way trying to blame you, but you saw the threads on here about people trying to raise it early and the difficulties that people have faced; what made you still try this with Monzo?
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I’ve never had a problem with Monzo if I’m honest. I’ve had issues with decisions they’ve made but never an account problem where they haven’t helped me in a reasonable time. I also thought people were over-exaggerating how bad support was because I’ve never needed it this urgently… clearly I was wrong.
I put my faith in Monzo and it bit me in the ass.
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They’ll probably do it for you automatically, but make sure you have an official complaint lodged.
Cheers yeah I raised it yesterday although the second person I spoke with didn’t bother to add on the 5 calls in addition to the 8 hour delay to my complaint I don’t think…
Just to confirm @Tainted-Archer - has this been resolved as yet?
I’m incredibly sorry to hear that this issue has taken so long to resolve, especially after you taking the advice from the Community regarding getting in touch the day before you required the transfer.
My inbox is open if you need further help.
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Hi Alan, yep it’s finally resolved.
I mean I’m not too bothered about getting in touch and Monzo saying it wasn’t possible to do it the day before, it was a long shot.
The problem really was the 8 hour delay on the day I actually wanted to do the transfer, not getting an answer. Then 5 phone calls (20 minute limit before cut off) before finally getting through the day after.
I made a large payment today with Starling.
Set the payee up yesterday and found you no longer need to inform Starling CS separately of the payment.
They have now built their fraud checks into an in-app flow, which they then reviewed and approved within a couple of hours. Nor was there any need for me to take a photo or video.
The payment went this morning with no issues.
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Large payment as in larger than their daily limits? or large but still within limits?
Edit
Their help section says you need to do pretty much the same as Monzo above their daily limit albeit they’re a lot clearer about timeframes.