2 payments taken from account

[davidwalton (Award Winning Hot Coral Analyst)]

Hi Arrianne & welcome

Details to access in-app chat (if you don’t have the obvious chat button at the bottom of the ‘Help’ display) can be seen here;

In-app chat, where is it?

If the button isn’t there (it isn’t for me either); From the home screen, tap on ‘Help’ In the Help Search box, type ‘in-app chat’ and enter A list of possibles, including ‘Contacting support’ should be shown - tap on it The Contacting support details are shown. In the section ‘Chat with us’, tap on ‘chat with us in the app’ Happy chatting!

Good luck!