I’ve had a horrible experience last 2 days. I’m trying to do a big transfer out of my account and I had to wait 5-6 hours for someone to respond with “Please send a selfie with photo ID, amount etc etc” and then I sent within a couple hours, and then had to wait another 7-8 hours (so next day) before a response was received saying I needed the money in my account first and that I should respond by Friday afternoon if I wanted to have it done on Friday as the team only work M-F
So friday 1PM I send all the information and I don’t get a response. I message back at around 6PM or something, and get the exact same response as the first one “Please send a selfie and the same information” so I send it through within 10mins and it’s been “escalated to a specialist”. It’s now 9AM Saturday morning and I have a feeling i’m not going to be able to transfer my money out until Monday, god knows what time.
Really unacceptable when I really needed to make this transfer Friday and was specifically told a few days earlier the time I needed to submit my request by, and then re-requesting the same information again when It was literally a few lines up, and the same request.