Zopa Bank Chat

Nope it has not. :joy:

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Can;t get a screenshot for now but the app has had a refresh this morning.
Merchant logos now showing :slight_smile:

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Mines always shown logos.

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Must have been a gradual roll out then.
All my transactions used to have no logos and all uppercase.

Today the fonts are different and logos now show :slight_smile:

Still no maps though:

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Folk actively using it how has it been ? Making use of the regular saver?.

Mine still hasn’t been closed but now tempted to give it a whirl. Wish they had notifications.

It works really quite well, notifications are quick and instant.

Lack of statements on demand for now and no other standout features so still quite basic for now :slight_smile:

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They do have notifications. I’m considering using it for a spending account because of the 2% interest…also making use of the regular saver and moved over a couple of DDs for the cash back.

I already liked the app (use Zopa for some savings) and while it’s rough around the edges, they seem to be iterating quite quickly.

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Do they? Been a while since I’ve used it lol. I’ll need to have another look.

Edit: found them

Totally forgot I’ve got a Zopa “account” but don’t have any active products with them. Used to have a credit card years ago but it kept getting declined and no Apple Pay was a let down.

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I had a terrible experience with the first purchase on my Zopa debit card.

I was trying to pay online, but it declined due to the incorrect PIN. It’s a beta account, so thought I’d let them know via chat.

Took me ages to find a way to speak to somebody, but then I got taken to some sort of weird chat equivalent of IVR and when I’ve got through to somebody, they asked me for my credit card info to verify security.

Explained I was getting in touch about my debit card, they transferred me and then I was asked for details about my debit card account for security. I’m getting in touch through the app and have already passed security to login!! What on earth?

At this point I gave up, transferred the money elsewhere and made the purchase on a different card.

Today I got a text message which said “ Hi Dan, at Zopa we really value your feedback, so we’d like to ask you some questions about your recent conversation with us.”. They never sent a follow up… so I can’t even feedback that way…

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Doesn’t sound like a good experience so far!

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Outrageous. Why would any bank make it difficult to contact them. I for one can’t think of any others that do this. :slightly_smiling_face: (please don’t ban me!)

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Monzo isn’t that difficult to contact. You just have to know what to search. And it gets rid some people asking stupid questions to support. I think if anything Monzo should be pushing their self-serve help even more. Obviously just my opinion. But I do feel that if people want a bank with ultra rapid, always there support, then they should either recognise that Monzo doesn’t do this, or they can move to another bank that offers fast 24/7 support, like fd, Chase UK, or Starling.

I’ve never had an issue with Monzo support and they’ve always responded in under 20 minutes (which is better than other high-street banks). And for 10 million+ people, Monzo’s support is obviously enough

#standwithmonzo4ever

(Ben, this isn’t me having a go at U, dis is just my ops)

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Cringe.

Anyway, I find it harder to get into monzo’s live chat than Zopa’s. I’ve went 3 days without a reply on monzos before. Zopa at least got back the same day.

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Can’t think of anyone who would do that. :thinking::wink:

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I don’t mind either way. I’m sure Dan can take a joke. He seems alright.

I have to ask, “dis is just my ops”, you are going to need to explain that one for me, Jo.

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Not really. Was saying that I will stand with Monzo for ever.

:handshake: fair enough.

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This is just my opinions

:slight_smile:

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