Ah, that now makes sense.
Amazing what a few extra letters can achieve when it comes to words.
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My experience has been the complete opposite. When I’ve had to contact Monzo it’s a pain to find where to chat to someone and then the response has been at least an hour later and takes a few more hours to actually resolve the issue.
In the past year I’ve contacted support at Barclays, Lloyds, Santander, First Direct and Nationwide. All of them were easy to find the live chat, replied within less than 10 minutes and the issues were resolved in less time than it takes Monzo to reply.
Starling & Chase were both even quicker, easy to get to chat and minutes to respond.
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I fear I may have de-railed this thread. 
Perhaps we should get back on the topic of Zopa.
Do they finally support Apple Pay? 
The debit card does support Apple Pay but the credit card doesn’t
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As someone trying to avoid opening yet another account, do Zopa offer anything different to the rest currently?
But you’re referring to live chat. General chat at all banks is a lot slower. NatWest has taken over 3 hours to respond to a regular chat before.
I’m talking about general chat at Monzo.
You’re comparing regular chat Vs live chat. Ofc live chat is going to be quicker.
Read the room, Jo. We’ve moved back to the topic.
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Not to derail the topic again but what is regular chat vs live chat?
If I’m trying to contact a bank, I want to chat to someone live and not over the phone.
As an “app only” bank you’d think Monzo would be one of the best to offer that (Starling & Chase both are), but every one of the high street banks I had to contact were both easier to start a live chat and much quicker to respond.
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I suppose with a “live chat” you wait to be connected to an agent, and then send messages back and forth consistently until your issue is resolved.
Some banks like NatWest have a “chat” feature which functions more like email under a chat style interface. The responses aren’t instant and the conversation can go on without you “staying connected” the whole time.
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Yeah
At NatWest, unless you specifically say to Cora “Live Agent”, she’ll just start the chat as a regular thing, and you can be waiting hours for a response. I think a few other banks also do this.
Not really.
7.5% fixed rate regular saver is pretty much market leading. The savings (particularly the ISA) are quite innovative in the way they use pots but the current account is just an early days of Starling or Chase clone.
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Don’t get me started on chat bots. Unfortunately the default setting on 99% of websites in the support section is to take you to straight to the in house chat bot. These invariably have ‘hilarious’ industry related names like Dot, Cooky or Asshat. You then spend the next 10 minutes trying to persuade or kid the bot into letting you speak to a real person, while the bot tries to convince you to just give up and go away.
Anyone old enough to remember Clippy, the talking Microsoft Office paper clip?
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On the ones I’ve used for banks, just saying “Speak to a person/agent” works. Never struggled to get through to someone.
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Eventually, yes, but it’s so frustrating in the interim. I should perhaps mention that I cannot be doing with self-service tills.
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Aha. Closet Luddite 
Anyone who got in on the beta actually use the bank account?
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I used it for a single chunky DD into savings to get the year’s cashback in one go. I did try a couple of small purchases - transactions and notifications worked well, but then so do most of all the other accounts I have.
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It still can’t accept incoming BACS which makes it of limited use.
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