Issue:
I paid a bill using my monzo app, they didnt get the money from you and i got charged interest because of it
Details to reproduce:
I tried to call this morning and i got hung up on
OS:
Device:
App Version:
Screenshots:
Hey Elarna-Louise 
Really sorry to hear about this. Unfortunately we can’t look at your account through this Community to see what’s going on.
Have you been able to chat with us through the Monzo app?
If not, reach out to us there and we’ll get to the bottom of what happened with this bill and also your phone call earlier. You can also raise a complaint with that team, or by emailing complaints@monzo.com.
You’re right, we certainly didn’t because we’re customers.
You want to speak with Monzo in app.
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You didn’t pay the bill.
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FYI if it’s the first time you missed/delayed payment a lot of providers waive the fees.
But how big was the bill to be charged over £200 in interest that’s insane.
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Yeah this is what confuses me, even if the fee was 10% that would be a ÂŁ2,000 bill. 
Given the outrageous interest rates we see on credit cards these days, simply booking a family holiday would do it.
Good point, I didn’t even think of credit cards which are over well over 20%.
Ah valid
It was Very that i paid but they said despite me having a recit of sending the money and them sending it back that it was my fault and we still need to pya interest.
Bear in mind i payed it 3 days early
So the money was sent, but you didn’t add a reference and it bounced back?
I suspect that’s likely what’s happened here.
No i paid through the website.
Called to confrim that they got the money
The said they didnt get the money
And gave us interst while sending the money back as i didnt pay but they could give me the money back.
And then monzo hung up on me and i was tired
I’m sorry, I’m having a hard time following. When you said you paid your bill via the Monzo app I thought that meant you had made a bank transfer.
Was this actually a debit card payment via the Very website?
Yup, i paid very via thier website, they said they never got the money from monzo even though they sent it back to my bank account; so we are no liable for the orginal bill and intrest.
So i want to hear what monzo will say
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Did the money leave your account? Did you authorise the payment?
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Yes, this is why its so sti3
Thanks for clarifying that.
Did the transaction go through and then get returned? Or did Monzo decline/block it?
No monzo accepted it
Then Monzo did what you asked.
“Pay Very” and the money left your account.
Your fight is with Very.
2 Likes