So recently the app was down and I had minimal money in my current account (as its spread over pots for specific spending, etc.) which meant at that point I couldn’t transfer money as required to make a purchase I needed to. Whilst that wasn’t the end of the world for that short period of time, it prompted me to think of what would happen if I lost my phone or for some reason the app wasn’t accessible for an extended period of time.
I asked Monzo about this (as their desktop functionality does not allow you to move money around) and the summed up reply was that you just can’t access your money if it’s not in your current account. I asked further whether there can’t be an overflow setting that allows you to dig into an allocated pot in the event your current account balance was insufficient and that was not available also.
It can’t be a tenable (or even legal) situation where you can’t access or use your money simply because you’ve lost access to the app. Has anyone experienced this or found work arounds?