I know we have a help section and the community but I was wondering if somebody from Mozno with the help of Coral Crew could create a What if FAQ.
What I mean by that is what should/can be done when we find ourselves in worst-case situations like:
- Phone is lost/broken/unusable
- Card is lost/broken
- Both 1 and 2 occur
In each of those cases I would like to have a backup/emergency plan how to access the money, transfer it, block it etc.
Right now what is stopping me from moving all my money to Monzo is - I lose my phone/it stops working and my card as well, how can I quickly transfer money to the empty Lloyds account in order to not be left without money?
As of this moment internet access + another device allows me to block a card if the card is lost but that’s about it. I would like to know whether customer service is allowed to perform a transfer to different account for example?