There is a video from Monzo on YouTube titled something along the lines of “Crafting the Monzo call experience”.
Basically, there are some things Customer Operations can do for you when you lose yur phone.
You can call the phone number on the back of your card.
Anarchist
(Press ‘Help’ search ‘Contact us’ or email help@monzo.com or call 0800 802 1281)
4
You’ll need to buy or borrow another phone.
If it does happen, an email to help@monzo.com and the team there will do their best to help. Obviously, your card will still work, you just won’t be able to see your balance or make payments from your account.
I think Monzo should think about providing am alternative web access so that if you don’t have a friend close by to lend you a phone you should be able to access your Monzo account through a PC to transfer money from your pot to your main account.
So you then need to go through the rigmarole of moving your funds into your current account every time you buy something. Hmmmm more stress then security IMHO.
2 Likes
Anarchist
(Press ‘Help’ search ‘Contact us’ or email help@monzo.com or call 0800 802 1281)
8
It would be handy, but I don’t believe it’s in Monzo’s plans. Perhaps COps could do this over the phone or by email.
If it’s a big worry, keep the money in another account instead of in a pot. It can then be transferred using Faster Payments.