Hi,
At my personal address I have received a card intended for another Monzo customer who is unknown to me.k
What should I do? Just dispose of the card?
Regards Barry Brotherton no no
Return to sender.
If someone turns up looking for it tell them you have no idea what they’re looking for.
You can also contact Monzo via chat (tap here on mobile) to tell them; or if you’re not a customer email help@monzo.com
Point is the card was sent to my private address but is in the name of nobody known to me.
I know so it’s not for you - return to sender.
And it maybe be an attempt at fraud - don’t give the card to anyone who may come looking for it.
Thanks. I will just post it back to Monzo and ask them to check their customer address database,
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It won’t be a Monzo error. Someone has created an account and used your address. Monzo don’t know they don’t live with you.
Email Monzo with the details (use chat if you’re a customer) and then cut the card up.
As others have said, simple write ‘Not known at this address’ and let monzo know. Opening the mail to cut up the card could be an offence under the Postal Services Act 2000
I would also keep an eye on your credit file to see if any strange names appear linked to you
Opening the envelope happened long ago.
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They’ll be battering his door down any minute. A few hours of waterboarding and he’ll probably admit the truth.
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