Wording of the status message 4/8/2018

This is not a technical detail. And users do care about whether they can rely on Monzo’s service or not.

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It may be the Faster Payments Service themselves so not a lot of options there :man_shrugging:

I think the majority of people who will care, will be those on this forum - So it would always be nice to see the technical details (I’d like to know for example, purely out of curiosity).

But yeah I would imagine the majority outside of th forum wouldn’t care (and probably wouldn’t even know about it).

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etc.

I am literally waiting in tesco as my inbound as not come in…hope it’s sorted quickly

While the planned maintenance might be due to a third party, Monzo don’t seem to know if the problem is internal or external yet.

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With how ever many thousand customers they have now (850,000 plus?) - There will always be annoyances - Especially when Monzo are the ones who announce it (not sure other banks would be as quick to announce a problem, especially one that gets fixed in an hour or so).

I completely agree with you that I’d like to know as much as possible - But there seem to be relatively few responses to the initial tweet from Monzo, and almost as many “shit happens” replies as the ones who are complaining (of which it doesn’t look like many are directly affected).

So yeah, I’m all for Monzo reporting exactly what the issue was once they find out - If it’s a regular thing, it gives us more of a cause for concern.

Tweets for reference…

image

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The people who are being understanding are not the people I’m concerned about. And I’m not asking for more information because I’m curious to know what the cause of the issue is.

Great - Just offering some balance.

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“shithouse business” - dontcha just love twitter

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Outbound payments are operating as normal.

Inbound payments are expected to be processed today, but I’m afraid we have no ETA as yet.

We’re really sorry about this

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I really do appreciate the time taken to offer an apology in relation to the issues, however it’s really not answering @alexs point.

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I understand that, however I’m afraid I don’t have any additional information to share at this point

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I’ve just transferred money to my Monzo account from Lloyd’s TSB and it hasn’t transferred over.

Faster payments take up to 2 hours but are normally instant. There’s been a very brief issue today that’s slowed some down but it’s sorted and they’re clearing the backlog

How long ago did you send it?

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I think there is an issue with inbound still. Mine has not gone in either

6 posts were split to a new topic: Bank Transfer outage 04/08/18

What exactly happened?

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We’re off topic, could one of the CC please split the status update from Hugh & queries about the issue to another thread?

I merged two threads before the title was changed.

To confirm - we’re seeing inbound payments start to come through again.

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