This issue has been on here before but the reason for not being able to withdraw cash at the Post Office seems to have changed. Previously it was simply a lack of an agreement between Monzo and the Post Office. However, Monzo Chat has just informed me that it is because the Post Office requires Monzo to “update our chip profile – a change we could only do by physically replacing all our customers’ cards”. Could this be done incrementally, e.g. when replacement cards are issued on the expiration of old ones, or when customers start receiving Monzo Plus cards, or for a fee to cover the cost of a new card?
With many ATMs now charging for withdrawals and banks closing their high street branches, this is becoming important as the Post Office is often the only place left for financial transactions in rural communities.